IT Support Engineer

Position Overview:As a Systems Engineer Level II at Prime System, you will play a vital role in delivering exceptional technical support and innovative solutions to our clients. This position carries significant responsibility, requiring you to troubleshoot intricate issues, implement effective solutions, and collaborate seamlessly with both clients and internal teams.Primary Responsibilities:Deliver advanced technical support to clients, resolving complex hardware, software, and network challenges.Efficiently troubleshoot and resolve escalated incidents and service requests.Provide on-site support at client locations when necessary.Take a leadership role in monitoring and managing client IT infrastructure, ensuring peak performance and reliability.Implement and oversee regular maintenance tasks, updates, and system optimizations.Lead initiatives to resolve challenging IT incidents, document root causes, and implement preventive strategies.Guide and mentor Level I engineers in troubleshooting and resolution techniques.Maintain detailed documentation of client environments, configurations, and support procedures.Contribute actively to the creation of knowledge base articles and training materials.Engage directly with clients to understand their technical requirements and deliver proactive solutions.Communicate effectively with clients, providing status updates, technical insights, and recommendations.Perform additional duties as assigned by management to enhance organizational success.Troubleshoot complex issues within the M365 ecosystem, addressing technical challenges related to M365 services such as Outlook, Teams, SharePoint, OneDrive, and Office applications.Utilize PowerShell to automate repetitive tasks like bulk user management, mailbox configuration, and M365 usage and security reporting.Assist with M365 Security Center responsibilities, including detecting suspicious activities, responding to alerts, and enforcing data loss prevention (DLP) policies.Manage user identities via EntraID, including advanced tasks like role assignments, multi-factor authentication (MFA), and conditional access policies.Handle intricate user permissions for SharePoint, Teams, and other M365 applications involving multiple access control levels or troubleshooting group-based permission issues.Create, update, and remove user accounts, including license assignments and permission configurations.

As a Network Engineer Level II at Prime System, you will play an essential role in enhancing the technical performance of our clients through expert-level support and innovative solutions. This position comes with significant responsibilities, including the resolution of intricate issues, implementation of effective solutions, and collaboration with clients and internal teams for seamless service delivery.Key Responsibilities:Deliver high-level technical support to clients, effectively addressing intricate hardware, software, and network challenges.Efficiently troubleshoot and resolve escalated incidents and service requests.Provide on-site support at client locations when necessary.Take the lead in monitoring and managing IT infrastructure for clients, ensuring optimal performance and reliability.Implement and oversee routine maintenance, updates, and system optimizations.Lead initiatives to resolve complex IT incidents, documenting root causes and establishing preventive measures.Mentor Level I engineers in troubleshooting and resolution processes.Contribute to planning and executing IT projects, including system upgrades, migrations, and implementations.Maintain detailed documentation of client environments, configurations, and support procedures.Actively engage in developing knowledge bases and training materials.Work closely with clients to understand their technical requirements and offer proactive solutions.Effectively communicate with clients, providing status updates, technical insights, and recommendations.Perform additional duties as assigned by management to support organizational success.

Job Title: Trainee Engineer (Internship to Hire Program)Job Location: Arfa Towers Lahore, Pakistan (onsite)Job Timing: 5:00 PM 02:00 PM (EST)About Prime System Solutions:Prime System Solutions is a premier IT service provider dedicated to delivering exceptional talent and cutting-edge solutions to clients worldwide.About the Role:We are excited to announce our three-month IT Engineer Internship to Hire Program, crafted for recent graduates and students eager to gain hands-on experience in Information Technology. This structured program aims to bridge the gap between theoretical learning and practical application, with the potential for a full-time job offer upon successful completion.Program Highlights: Engaging, hands-on training covering network administration, cybersecurity, cloud computing, system integration, and customer support. Development of critical IT skills, including Office 365, Active Directory, Azure, VMware, virtualization, and ticketing systems. Real-world experience in a Managed Service Provider (MSP) environment, focused on delivering IT solutions to US clients. Personalized mentorship from industry experts, collaborative projects, and exposure to the latest technologies. Involvement in IT projects tailored to US customers, simulating real-world scenarios in a global IT landscape. Successful participants will transition to full-time roles, engaging in challenging IT projects with US customers. This opportunity is perfect for aspiring IT professionals looking to thrive in a dynamic global IT industry.

Join our dynamic team at Prime System as a Senior System Administrator - Level III. We are seeking a highly proficient professional with extensive experience in Microsoft Azure, Intune, Entra ID, Active Directory, Microsoft 365, virtualization, patch management, and advanced infrastructure/network troubleshooting. In this role, you will be responsible for maintaining, optimizing, and securing our enterprise systems, ensuring high availability across all infrastructure components.Key ResponsibilitiesCloud & Identity ManagementAdminister, configure, and optimize Microsoft Azure services including VMs, storage, networking, identity, and security.Manage Entra ID (Azure Active Directory) with a focus on conditional access policies, SSO, MFA, identity governance, and role-based access.Design, deploy, and maintain Intune/Endpoint Manager policies to ensure device compliance, security baselines, app deployment, and autopilot provisioning.Microsoft 365 AdministrationAdminister Exchange Online, SharePoint Online, Teams, OneDrive, and the M365 security/compliance center.Implement and enforce M365 governance, retention policies, and DLP standards.On-Premises InfrastructureMaintain and support Active Directory, GPOs, DNS, DHCP, and domain controllers.Manage and troubleshoot virtualized environments (Hyper-V or VMware).Oversee patch management for servers, endpoints, and cloud environments.Network & Infrastructure TroubleshootingProvide advanced Level 3 support for network, server, and endpoint issues.Troubleshoot connectivity, performance, authentication, and security incidents.Collaborate with network/security teams on complex problems and escalations.Security & ComplianceImplement best practices for system hardening, identity protection, and endpoint security.Monitor system performance, audit logs, and security alerts to ensure compliance.Project ImplementationLead initiatives related to cloud adoption, modernization, and infrastructure upgrades.Document technical processes, architecture diagrams, and standard operating procedures.

Job Title: System & Network Administrator (Level I)Job Type: Full-timeIndustry: Managed Service ProviderWork Schedule: Remote/Hybrid/OnsiteTiming: US Time Zone (EST)Please apply if you have the relevant experience and are fluent in English communication.Job Description:The System & Network Administrator will play a crucial role in managing and maintaining the IT infrastructure for various client environments. This position requires technical expertise in system and network administration to ensure the efficient operation and security of both on-premises and cloud-based systems. The administrator will handle a diverse array of systems, including networking equipment, servers, firewalls, virtualization technologies, and cloud services, providing thorough support to ensure business continuity and peak performance.The ideal candidate will have substantial hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, alongside a robust understanding of virtualization platforms like VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is essential. A proactive approach to problem-solving and the ability to thrive in a fast-paced, multi-client environment are critical.Key Responsibilities:Network and System Administration:Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP, and Aruba.Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services.Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection.Security and Compliance:Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions.Conduct regular security assessments, vulnerability scans, and patch management to ensure adherence to security best practices.Collaborate with clients to create and implement disaster recovery and business continuity plans.Support and Troubleshooting:Provide Level 1 and Level 2 technical support for system, network, and application issues.Utilize remote management tools to assist clients effectively.

Position Title: Staff AccountantJoin our innovative project accounting team as a Staff Accountant where your detail-oriented and proactive approach will play a vital role in our financial management. Reporting directly to the Project Accounting Manager, you will engage in month-end functions, collaborate with the team, and contribute to the preparation of the company's financial statements in compliance with US GAAP.Key Responsibilities:Lead the month-end close processes for project accounting, ensuring timely preparation and review of journal entries, schedule reconciliations, and trial balance reviews.Prepare quarterly reporting packages encompassing financial statements, debt service coverage ratios, distributions, and other operational reports as required.Collaborate with the treasury operations team to review subcash weekly and bank reconciliations monthly.Assist in the accurate and timely preparation of financial statements and accompanying footnote disclosures in accordance with US GAAP.Maintain various schedules to support financial statements and disclosures.Work collaboratively with different business units to gather operational insights and ensure accuracy in financial disclosures.Support the implementation of new accounting standards and processes related to the ERP system.Provide recommendations for process improvements and efficiencies.Assist with external auditor requests for documentation and information during audits.

Join Educative, a rapidly expanding platform dedicated to connecting millions of developers globally. We specialize in providing interactive text-based courses that cover a wide range of topics in computer science, cloud computing, and cutting-edge technologies.Our students depend on us to design captivating courses that enhance their skills, help them secure better job opportunities, or simply allow them to enjoy the learning experience.With ambitious aspirations for our course offerings, we are looking for talented individuals like you!As a Technical Content Engineer (TCE), you will excel in simplifying complex subjects for your audience. You will be responsible for creating engaging technical content and collaborating with subject matter experts to develop courses on our platform.

Prime System Solutions is an innovative IT company specializing in service delivery and resource augmentation. We are committed to empowering organizations by providing highly skilled professionals across three essential sectors: Service Delivery, Operations, and Talent Acquisition.Our Management Trainee Officer (MTO) program is meticulously crafted to cultivate recent graduates into future leaders. By immersing you in these core verticals, we align your career trajectory with your performance, interests, and skills.Work Timings: (Please apply only if the following timings suit your schedule)First Shift: 2 PM - 11 PMSecond Shift: 5 PM - 2 AM (Night Shift)Role OverviewAs a Management Trainee Officer (MTO) at Prime System Solutions, you will embark on a structured career development journey aimed at establishing a solid professional foundation. This program will introduce you to the fundamental functions of our organization, providing exposure to Service Delivery, Operations, and Talent Acquisition. Through hands-on projects, mentorship, and performance assessments, you will acquire practical skills and understand how each vertical contributes to our overall success.Your initial duties will concentrate on supporting business processes and learning organizational systems. As you progress, your career path will be tailored to your performance, interests, and demonstrated strengths, ensuring you are positioned in the sector where you can excel and make a significant impact.

Join our dynamic team at Septem Systems as a proactive SQA Engineer. We are looking for individuals with a passion for quality assurance and a desire to work closely with international clients. Ideal candidates will have between 6 months to 2 years of experience in Software Quality Assurance and possess excellent communication skills to effectively convey testing progress and issues.Key Responsibilities:Conduct manual testing on web and mobile applications.Develop and execute comprehensive test cases, scenarios, and plans.Log and track defects using industry-standard bug tracking tools.Maintain clear communication with clients and internal teams regarding testing progress.Collaborate with developers and project managers to uphold quality standards.

Join Devsinc as a Senior AI Engineer and leverage your 4–6 years of experience in crafting, building, and launching production-quality AI systems. We seek a candidate who merges robust machine learning principles with practical knowledge of Large Language Models (LLMs), RAG architectures, and scalable ML infrastructure. In this role, you will take charge of the complete AI lifecycle from research and experimentation through to deployment, optimization, and monitoring. You will play a pivotal role in architectural decisions, mentor fellow engineers, and deliver applied intelligence solutions that yield tangible business outcomes.Key ResponsibilitiesDesign, develop, and implement AI/ML models and LLM-based solutions to tackle real-world business challenges.Create scalable training, fine-tuning, evaluation, and inference pipelines for production-ready AI systems.Design and deploy RAG pipelines, embedding systems, and retrieval-based architectures.Enhance model performance through experimentation, structured evaluations, hyperparameter tuning, and advanced optimization methods (quantization, batching).Develop APIs, microservices, and real-time inference services to integrate AI functionalities into production settings.Oversee and implement MLOps workflows, including experiment tracking, model versioning, CI/CD integration, monitoring, and lifecycle management.Engage in system architecture discussions to ensure scalability, reliability, security, and performance.Deploy AI systems on cloud platforms (AWS, Azure, GCP) with considerations for cost and performance optimization.Investigate emerging AI technologies, including LLMs, multimodal AI, and vector search, assessing their practical use cases.Guide junior engineers and advocate for best practices in AI engineering and MLOps.Document technical designs, workflows, experiments, and project outcomes for internal knowledge sharing.QualificationsBachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related discipline.4–6 years of professional experience in AI/ML engineering roles.Strong proficiency in Python with hands-on experience in PyTorch and/or TensorFlow.

Join our dynamic team at Septem Systems as a Project Coordinator. We are in search of a dedicated professional who is enthusiastic about project management, adept at collaborating with diverse teams, and committed to achieving project milestones.As a Project Coordinator, you will play a key role in supporting project management efforts, ensuring seamless communication, and facilitating the successful execution of software projects.

Join the innovative team at Septem Systems as a Full Stack Software Engineer specializing in the MERN stack. We are seeking talented and experienced individuals with proven expertise in NestJS and a strong command of MySQL. This is an exciting opportunity to contribute to the development of scalable web applications that address real-world challenges.As a member of our engineering team, you will have the chance to work collaboratively on impactful projects, optimize application performance, and enhance user experiences across various devices.Our office operates from 11:00 AM to 8:00 PM on-site, located on Queen’s Road, Lahore.

As a Senior Technical Content Engineer (TCE) at Educative, you will leverage your expertise to demystify complex technical concepts for learners. You will be responsible for crafting engaging technical content and collaborating with subject matter experts to design high-quality courses tailored for Educative's diverse learner base.Your core responsibilities include:Course Development:• Conduct in-depth research, plan, and develop interactive, text-based courses complete with hands-on programming projects aimed at engineering audiences.• Critically evaluate courses produced by peers to ensure they meet Educative's editorial and technical standards; provide constructive feedback in a clear and respectful manner.• Stay updated on technical advancements to inform course strategy and ensure that content aligns with learner needs.Platform Expertise:• Build deep knowledge of Educative's platform capabilities to effectively create courses and assist both internal and external authors in maximizing platform features.• Propose product enhancements and features, and support their prioritization, design, and implementation.Team Development:• Engage in team building initiatives, including recruiting campus and experienced hires, mentoring new team members, and leading training sessions.

Job Overview:The Professional Services Engineer plays a vital role in supporting the Project team by providing specialized knowledge and expertise for various project implementations and extended client engagements. The ideal candidate will possess exceptional attention to detail, demonstrate initiative, and effectively meet customer requirements. This role is critical in upholding the organization's standards for customer service while ensuring that projects are delivered with utmost compliance and quality. The ability to handle high-pressure situations, such as client outages, is essential, and the engineer must consistently deliver outstanding customer service.Key Responsibilities:Achieve 70% billable hours per week through direct involvement in client dispatch and project work.Travel to client locations as needed to support the project team; non-travel days will be spent either on-site or in a mutually agreed remote location.Deliver exceptional service to clients and customers.Collaborate with the project team to accomplish the objectives outlined in the project statement of work.Gather and analyze project data to produce status reports against established milestones and suggest future actions.Review production, malfunction, and maintenance reports to identify and resolve issues.Evaluate project status against the planned schedule, pinpoint actual or potential problems, and facilitate solutions to ensure timely project completion.Manage personal utilization in project work to direct hours towards productive, billable tasks.Perform other related duties as required, including on-site dispatch work and managing service tickets within the project team queue, responding within agreed timeframes.Analyze and troubleshoot ticket logs, tracking the nature and resolution of problems, and perform all levels of routing incident analysis.Serve as the first level technical escalation point to assist junior engineers in troubleshooting technical challenges and provide solutions, escalating to senior engineers when necessary.Interact with multiple advanced engineering groups and vendors to escalate technical issues, provide updates to clients, and drive incidents to resolution, often collaborating with more than one group simultaneously.

Lead the design, configuration, integration, and implementation of cutting-edge process control solutions across diverse industries.Create and refine P&IDs and loop descriptions for various plants, processes, and equipment.Draft comprehensive User Requirement Specifications tailored to client needs.Develop detailed software and hardware design specifications.Design, code, test, and document PLC, DCS, and HMI software to ensure optimal performance.Establish control system validation and testing protocols to guarantee reliability.Specify and procure process instrumentation and essential electrical components including PLCs, DCSs, and drives.Design and develop electrical and control panel schematics.Prepare detailed scope of supply documents for automation projects.Assist in estimating man-hours required for successful project completion.Oversee and manage assigned automation projects to ensure timely delivery.Monitor project progress and address any emerging issues.Perform on-site installation, testing, and commissioning of control systems.Provide training for operators and engineers on the use of control systems.

Careem is on a mission to create the Everything App for the broader Middle East, simplifying transportation, food and grocery ordering, payment management, and beyond. Our vision is straightforward: to enhance lives and cultivate an inspiring organization.Since our inception in 2012, Careem has facilitated earnings for over 2.5 million Captains and improved the lives of more than 70 million customers, establishing a platform where the region's finest talents and entrepreneurs can flourish. We are present in over 70 cities across 10 countries, stretching from Morocco to Pakistan.As we embark on our next chapter driven by AI, we seek innovative minds: inquisitive problem-solvers ready to leverage AI to develop tools, automate processes, and create tangible impact. Whether enhancing operations, enriching customer experiences, or rethinking internal systems, we are looking for individuals who can help Careem operate more efficiently and effectively.About the teamAt Careem, the NextGen Programme aims to elevate our engineers by teaching them to write Clean Code, apply SOLID principles, and design trustworthy systems. Our goal is to equip new engineers with solid foundations and high standards. The Programme encompasses a broad spectrum of engineering fields: Backend, Frontend, Web, Mobile, Data Analysis, MLOps, Infrastructure, Cyber Security, and QA.We are in search of software engineers to join our talented team, sharing a mutual interest in distributed backend systems, their scalability, and ongoing development. You will collaborate with top-tier talent, gaining an accelerated learning experience through access to exciting projects and cutting-edge technology.Your responsibilities will include maintaining essential services that power the Careem Engine, scaling highly distributed systems, and continuously documenting and refining our engineering practices. These extensive, distributed systems manage everything from user requests to payment processing.What you'll do:Our technology stack includes Java 8, Spring Boot, Micro-Service Architecture, SQL and NoSQL databases, and AWS infrastructure. Key responsibilities encompass:Development of our distributed backend system to meet demanding functional and scalability requirements.

Job Title: Accounts ExecutiveExperience: 3–5 YearsLocation: Arfa Technology Park, LahoreEmployment Type: Full-timeJob SummaryJoin our team at Prime-System as an Accounts Executive. We seek a meticulous professional with 3 to 5 years of relevant experience in accounting operations. The successful candidate will have robust knowledge in payroll processing, accounting data entry, and Odoo ERP, and must be adept at managing daily financial operations accurately and efficiently.Key ResponsibilitiesOversee daily accounting entries, including but not limited to vouchers, invoices, receipts, and journal entries.Manage payroll processing, ensuring precise salary calculations, deductions, allowances, and timely payments.Maintain meticulous employee payroll records while adhering to statutory compliance related to payroll.Conduct data entry and reconciliation of financial transactions using Odoo ERP.Keep accurate records of general ledger, accounts payable, and accounts receivable.Assist in monthly and year-end closing activities.Ensure proper documentation and organization of financial records.Collaborate with HR for payroll inputs and employee financial data.Support internal and external audits by providing necessary data and reports.Adhere to company policies and accounting standards.RequirementsBachelor’s degree in Accounting, Finance, Commerce, or a related field.3–5 years of relevant accounting experience.Proven experience in payroll processing is essential.Exceptional data entry skills with a keen attention to detail.Hands-on experience with Odoo ERP is mandatory.Solid understanding of basic accounting principles.Proficiency in MS Excel, including basic formulas, reconciliation, and reporting.Ability to handle multiple tasks and meet tight deadlines.NOTE: Immediate joiners will be given preference.

We are looking for an exceptionally organized and skilled IT Infrastructure Project Manager to spearhead and oversee the planning, execution, and successful delivery of infrastructure projects. This pivotal role requires adept management of cross-functional teams to ensure project milestones are achieved while delivering top-notch infrastructure solutions within the stipulated time and budget constraints.Key Responsibilities:Strategically plan, execute, and finalize infrastructure projects in accordance with established deadlines and budgetary guidelines.Collaborate with stakeholders to define project scope, objectives, and deliverables.Create comprehensive project plans, timelines, and resource allocation strategies.Facilitate coordination between internal teams and external vendors for seamless execution.Identify and mitigate risks, manage issues, and adapt to changes in project scope, schedule, and costs.Ensure adherence to company policies, industry best practices, and regulatory standards.Provide regular updates on project status, risks, and challenges to stakeholders and senior management.Conduct thorough post-project evaluations and integrate lessons learned into future projects.

Role overview prime-system seeks a People Experience Specialist for a full-time position in Lahore, Punjab, Pakistan. The working hours are 3:00 PM to 12:00 AM PKT. This role centers on fostering a positive workplace culture, supporting employee engagement, and helping maintain a healthy work environment. The People Experience Specialist plays an important part in shaping employee experiences and ensuring HR initiatives align with business goals. Main responsibilities Design and implement employee experience programs throughout the employee lifecycle, including onboarding and offboarding. Lead engagement efforts by organizing surveys, managing feedback channels, and launching targeted programs to improve satisfaction. Collaborate with HR and business leaders to nurture a high-performance, inclusive workplace. Analyze employee feedback and HR data to identify trends and suggest practical improvements. Oversee onboarding processes to help new hires integrate smoothly. Support learning, development, and well-being activities for employees. Develop and maintain HR policies, communication strategies, and programs that enhance employee experience. Serve as a main contact for employee questions, resolving issues promptly and positively. Organize internal events, recognition programs, and activities that strengthen company culture. Ensure all people experience efforts reflect company values and objectives. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. 3 to 6 years of experience in HR, employee experience, or organizational development. Strong understanding of employee engagement, workplace culture, and HR best practices. Excellent communication and interpersonal skills. Comfort working with HR data and feedback using an analytical approach. Familiarity with HR tools, surveys, and engagement platforms is a plus. Ability to manage multiple initiatives simultaneously and adapt to changing priorities. Location and schedule Based in Lahore, Punjab, Pakistan Full-time position Working hours: 3:00 PM – 12:00 AM PKT