About the job
IT Support Engineer
Interpath
London, United Kingdom
Join Interpath, a dynamic and rapidly expanding advisory firm renowned for our expertise in diverse areas including deals, advisory, and restructuring. We are committed to delivering real results for global businesses, investors, and stakeholders during critical decision-making moments. Our independence and conflict-free stance, combined with our unwavering dedication to ethical practices, truly distinguish us in the industry.
Our diverse teams bring specialized technical knowledge and extensive sector experience to the table. Since our inception in 2021, we have swiftly expanded our reach across the UK, Ireland, France, Germany, Switzerland, Austria, Spain, South Africa, Algeria, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, and Singapore. By 2030, we aspire to be recognized as one of the world’s foremost advisory firms with a truly global presence.
This role is integral to our IT function, serving as the primary on-site IT support in our London office while supporting a globally distributed business.
As an IT Support Engineer, you will represent IT locally, delivering hands-on, face-to-face assistance to colleagues and ensuring a seamless technology experience within the office. This role transcends traditional ticket-driven tasks; it is ideal for someone who values relationship-building, takes ownership of issues from start to finish, and maintains a high standard of service in a professional setting.
Responsibilities:
- Deliver on-site, face-to-face IT support as the first point of contact for all user issues and requests.
- Diagnose and resolve a significant volume of technical issues at first contact, minimizing escalations.
- Facilitate a smooth onboarding experience for new employees, ensuring all equipment and access are ready from day one.
- Support workplace technology including laptops, peripherals, meeting room systems, and collaboration tools.
- Log and manage incidents and service requests according to service management processes.
- Foster strong relationships with users through effective communication and proactive support.
- Collaborate with Service Desk and senior IT teams to address more complex issues.
- Maintain and enhance knowledge base documentation and standard operating procedures.
- Contribute to IT projects and initiatives aimed at continuous improvement, supporting local rollouts and enhancements.
Values
Our core values are fundamental to Interpath's culture, guiding every decision we make and interaction we have.
