IT Support Engineer

Join Sutherland as a Team Manager for our Technical Support division, where you will lead a dynamic team committed to delivering top-notch customer service. In this pivotal role, you will leverage your expertise in technical support and leadership to ensure the success of your team while providing exceptional service to our clients.

Join our dynamic team at Assent as a Customer and Supplier Support Associate. In this role, you will play a crucial part in ensuring seamless communication and support for our Korean-speaking clients and partners. Your expertise will help facilitate efficient interactions, resolve inquiries, and enhance customer satisfaction.

Join Side Inc., a leading global provider of video game development and services, where creativity and technology meet excellence. With over 30 years of experience through our parent company in Japan, we have established ourselves as a significant player in the gaming industry. Since our inception in 2009, we have expanded our footprint to include 15+ studios across North America, Europe, South America, and Asia, delivering top-notch services ranging from game development to player support and localization. We are actively seeking a dedicated Korean Customer Support Specialist who will provide outstanding service and resolve technical issues for our players. Key Responsibilities:Deliver exceptional customer support and troubleshoot technical issues through email, chat, social media, and other online platforms.Manage multiple concurrent interactions across various channels, including chat, email, and calls, while addressing frequent interruptions.Analyze and advise on technical issues related to customers' computers, mobile applications, and gaming consoles.Identify trends in customer inquiries and offer actionable feedback to the team based on independent testing.Escalate urgent matters to the client or supervisor as necessary.Translate communication between Korean and English efficiently.Document reports and minutes in both Korean and English.Qualifications:Fluency in English and Korean (native).Availability to work weekends and public holidays on a fixed schedule.Excellent written and verbal communication skills in both English and Korean to effectively liaise with Korean-speaking associates.Strong customer service skills with the ability to empathize and understand gamer perspectives for effective troubleshooting.Adept at analyzing information accurately and efficiently.Team-oriented and collaborative mindset.A passion for gaming is preferred, although we welcome recent graduates or candidates without prior customer service or gaming experience.Benefits:Career advancement opportunities.Casual work environment.Health and medical benefits.Regular working hours from Monday to Friday.1-year contract position.

Key Responsibilities:Collaborate with various departments regarding all facets of client trading.Configure settings in MT4 Administrator and associated systems.Generate diverse trade reports and conduct data analysis.Facilitate daily client account assessments.Oversee pricing connectivity.Monitor client trade flow and execution processes.Support dealing activities in the financial market to enhance the company's profitability.Engage with the system development team to assist in system improvements and deployments, particularly for new trading products.Willing to work shifts, weekends, and holidays on a rotational basis as per business requirements.

As a Technical Support Analyst specializing in Product Support at AvePoint, you will play a crucial role in ensuring customer satisfaction by providing top-tier technical assistance. You will troubleshoot technical issues, guide customers through solutions, and collaborate with product teams to enhance our offerings.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative amalgamation of proprietary infrastructure and sophisticated software equips over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to oversee business accounts, payments, spend management, treasury, and embedded finance seamlessly on a global scale.Founded in vibrant Melbourne, our dynamic team of over 2,000 talented professionals innovates across 26 global offices. Valued at US$8 billion and supported by prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the future of global payments and financial services. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.

About AvePoint AvePoint is the world's foremost authority in data security, governance, and resilience. We transcend traditional solutions to provide a strong data foundation, allowing organizations to collaborate confidently. Over 25,000 global customers trust the AvePoint Confidence Platform to prepare, secure, and optimize their essential data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global partner network includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions available in over 100 cloud marketplaces. For more information, visit www.avepoint.com. Role Overview Are you passionate about customer satisfaction and possess the skills to troubleshoot in a technical environment? We are seeking a dedicated individual who can quickly master the art of delivering outstanding solutions that address our customers' most pressing challenges.

Join our innovative team at fuku as the Team Lead / Manager for our new Network Operations Center (NOC)!Overview:- We are excited to welcome a Lead NOC Engineer and a team of 10 NOC Engineers to our dynamic NOC team.- This team will be pivotal in providing L1 and L2 support, focusing on troubleshooting and managing service requests for our cloud-based IT infrastructure.- As the Lead NOC Engineer, you will ensure that operations align with established policies and procedures, driving excellence in service delivery.Role Responsibilities:- Lead and mentor a dedicated group of 10 L1 and L2 NOC Engineers.- Be a trailblazer in our newly formed NOC department.- Expand traditional network monitoring practices by leveraging AWS cloud services to enhance operational capabilities.- Engage with cutting-edge technologies in network monitoring, supported by comprehensive training provided by the company.- Drive continuous improvement initiatives aimed at automating and optimizing NOC operations, enhancing efficiency beyond routine incident management.Job Scope:- Recruit, mentor, and train NOC Engineers to cultivate a high-performing team.- Oversee the monitoring of systems and network services to guarantee optimal performance.- Address and troubleshoot technical issues promptly as they arise.- Manage incident reports and oversee the incident management and escalation processes, ensuring thorough reporting.

Are you ready to embark on an exciting journey in the tech world? Join us at Insider One, where we redefine marketing and customer engagement through innovative solutions!About Insider OneInsider One is the leading platform that consolidates the essential tools for marketing and customer engagement teams, empowering them to unleash their full potential and achieve greatness.From humble beginnings with just six desks, we envisioned creating a unified platform to make cutting-edge technologies and emerging channels accessible to marketers globally. Today, we proudly boast a diverse team of over 1,500 professionals from more than 50 nationalities across 30 offices worldwide.With AI at the core of our operations and an integrated Customer Data Platform (CDP), Insider One seamlessly combines data, personalization, and journey orchestration across a wide array of supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone with our $500M Series E funding led by General Atlantic, backed by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 customers, from high-growth startups to Fortune 500 giants such as Samsung, Nike, and L’Oreal, we continue to set the standard in our industry.Honored as one of the few woman-founded and led B2B SaaS unicorns, Insider One is recognized for its exceptional capabilities. Our commitment to excellence has earned us the title of #1 leader in the marketing and customer engagement space. Don't just take our word for it—see for yourself. Join us as we continue to outperform and lead in this dynamic field!

Join our dynamic Technical Support team as a Technical Support Specialist at Extreme Reach, where your expertise will ensure the seamless processing of digital media files in accordance with our clients' specifications and service level agreements (SLAs).As a passionate advocate for our customers, you will:Prioritize customer needs in all requests and communications.Navigate complex product configurations and provide support through various channels, including email, phone, chat, forums, and social media.Identify, troubleshoot, and manage system issues, escalating to higher levels as necessary.Maintain open communication with stakeholders and team members to ensure all parties are informed.Update and manage our Knowledge Base to enhance service quality.Oversee the escalation process for Level 1 issues.Mentor Level 1 Technical Support Specialists, enhancing their understanding of complex issues.Track and manage tasks in alignment with SLAs.Operational Efficiency:Maintain a low error rate by ensuring that materials are ready for ingestion within SLAs.Document client issues accurately and respond to clients within established timelines.Ensure timely and accurate quoting that adheres to our rate card and discount policies.Work efficiently by adhering to established workflows and procedures.Conduct thorough testing of end-to-end TV and Broadcast products, providing detailed feedback to IT and Business Solutions.Monitor and track TVC distribution to meet client deadlines and Adstream SLAs.Manage client orders with the goal of transitioning them to direct system usage at the appropriate time.Ensure all resends and additional fees are accounted for.Test files for all new clients prior to their first order to ensure adherence to processes.Collaborate with the Traffic team to prioritize Ingest tasks to meet SLAs and customer requirements.Perform tasks including FTP and nVerge administration, transcoding, quality control, digital file review and ingestion, and other relevant post-production activities.

About the Company:- A leading diversified real estate management firm dedicated to innovative solutions in real estate.- Manages a prominent 23-storey mixed-use commercial building situated in the vibrant heart of Kuala Lumpur.- Engaged in specialized real estate developments, hospitality, and leisure investments to enhance community living.About the Job:The Group General Manager (Group GM) will:- Provide exceptional strategic leadership and commercial direction across the Group’s vast business portfolio, which includes retail chains, shopping mall operations, property investments, and petrol stations.- Prioritize business development initiatives to catalyze sales growth, improve profitability, and streamline operational performance across all sectors of the business.Key Responsibilities:- Deliver strategic leadership and comprehensive management of the group’s diverse businesses and investments.- Propel business growth, profitability, and sustainable value creation within the real estate, hospitality, and leisure sectors.- Supervise financial performance, manage cash flow, and allocate capital effectively across all business units.- Design, implement, and evaluate business strategies, budgets, and performance plans to achieve organizational goals.- Identify and pursue new investment opportunities, partnerships, and joint ventures for portfolio expansion.- Cultivate robust relationships with investors, business partners, government entities, and key stakeholders.- Ensure adherence to strong corporate governance, compliance with legal standards, and alignment with company policies.- Oversee the operations of key assets, including commercial properties, boutique developments, and hospitality facilities.- Mentor and develop high-performing management teams, fostering a culture of accountability and operational excellence.- Analyze market trends, industry changes, and competitor actions to maintain a competitive edge.- Advocate for digital transformation and innovative practices to enhance operational efficiency and customer satisfaction.- Represent the company at external events, industry gatherings, and professional organizations.Key Requirements:- Bachelor’s degree in Business, Finance, Real Estate, or a related discipline (Master’s degree preferred).- Minimum of 10 years of experience in a Senior Management role, demonstrating success in Business Development and P&L Management within the retail or shopping mall sectors.- Strong business acumen and operational familiarity with Commercial Facilities including Mixed-use Developments, Retail, and Shopping Malls.- Proficiency in both English and Mandarin, with excellent verbal and written communication skills.- Exceptional financial acumen, along with strategic thinking and decision-making capabilities.- Outstanding leadership skills, with a proven ability to manage stakeholders effectively.- Strong analytical abilities complemented by excellent negotiation and interpersonal skills.

Role Overview Sutherland is hiring a Senior Associate - Accounts Payable for its Bangsar South, Kuala Lumpur office. This position focuses on supporting accounts payable operations and requires fluency in Korean. What You Will Do Support and improve accounts payable processes Apply finance knowledge to daily tasks Communicate and coordinate using Korean as needed About Sutherland Sutherland is recognized globally for its customer experience management solutions.

Overview We are on the lookout for enthusiastic and personable individuals who possess outstanding communication skills, a strong desire to learn and adopt new technologies, and a proven history of delivering exceptional customer service. Join us to explore diverse and dynamic IT environments that will accelerate your IT and communication skills development. What Will You Be Doing? As a Support Engineer, you will deliver Level 1 and Level 2 support to our valued clients, acting as the primary point of contact to identify, troubleshoot, and resolve reported issues. You will collaborate closely with the R&D Team by conducting initial investigations, such as reproducing reported issues, and effectively communicating your findings to the support software engineers and quality assurance engineers to aid in bug resolution. Your Responsibilities Will Include: Acting as a representative for project-specific customer inquiries and issues, taking ownership to ensure they are resolved. Ensuring customer satisfaction through project support and maintenance. Gathering information and conducting in-depth analysis, diagnosis, and troubleshooting. Committing to SLAs for response and resolution, troubleshooting, and performing root cause analysis of technical issues. Communicating effectively with customers and the internal R&D team regarding necessary bug fixes. Managing the status of reported issues and ensuring timely resolution. Continuously evaluating existing processes to streamline and enhance customer support activities.

Join our team as a Technical Support Specialist and be a part of our mission to empower marketing and customer engagement teams with cutting-edge technology.About UsAt Insider One, we pride ourselves on being the leading platform that consolidates marketing and customer engagement tools all in one place, helping our clients reach their full potential and achieve remarkable success.Our journey started with a small team and a big dream: to create an innovative platform that provides access to industry-leading technologies and emerging marketing channels for professionals around the globe. Today, we are proud to have over 1,500 talented individuals from more than 50 nationalities working across 30+ offices worldwide. With AI at the core of our operations and a fully integrated Customer Data Platform (CDP), Insider One seamlessly connects data, personalization, and journey orchestration across a broad range of supported channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone by securing a remarkable $500M Series E funding round led by General Atlantic, with esteemed investors such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We are honored to support over 2,000 clients, ranging from dynamic startups to renowned Fortune 500 companies, including industry giants like Samsung, Nike, L’Oreal, and many others.Insider One is proud to be recognized as one of the few woman-founded and women-led B2B SaaS unicorns in the global market. We have been acknowledged for our exceptional capabilities in marketing and customer engagement, consistently outperforming our competitors. Don't just take our word for it — see for yourself.

Cross Border Talents is seeking a Mandarin Speaking Support Agent for its Kuala Lumpur office. This position acts as the first point of contact for Mandarin-speaking customers, focusing on clear communication and helpful support to create a positive customer experience. Key Responsibilities Respond to customer inquiries in Mandarin in a timely and clear manner Assist with questions, issues, or specific requests from customers Work to resolve concerns and support ongoing customer satisfaction Requirements Fluency in Mandarin Interest in customer service work Comfortable in a busy work environment Enjoys helping others and finding solutions to problems This role is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

The RoleAs a pivotal member of SEEK, reporting directly to the Head of Customer Success, the Customer Success Team Manager is crucial to our mission of empowering customers to thrive. You will take charge of daily team leadership and performance management, becoming the primary force behind behavioral transformation, strategic execution, and sustainable growth within your team.Located in our Kuala Lumpur office, you will collaborate closely with both local and regional teams to achieve our business goals. Effective stakeholder management is essential for success in this role.Your role will connect frontline operations with leadership, ensuring your team identifies client recruitment challenges and provides customized engagement solutions that fulfill business requirements. Your success will be evaluated based on your ability to cultivate a high-performing team that exemplifies SEEK's culture while achieving critical operational metrics.As a people manager, you will be responsible for enhancing team performance to meet key business objectives. Additionally, you will manage customer relationships, escalations, and interactions across all customer segments at SEEK.Key Responsibilities include:Team Leadership: Inspire, coach, and develop a high-performing team to achieve business outcomes, including recruitment, goal setting, and performance management.Operational Execution: Oversee and assess daily team activities to ensure alignment with departmental OKRs.Performance Tracking: Leverage data and trends to provide coaching on customer engagement strategies, ensuring compliance with business goals.Client Engagement: Collaborate with clients to identify strategic sourcing needs and address escalations or complex conversations effectively.Internal Collaboration: Foster strong relationships with Sales Managers and teams to promote a unified approach and enhance the value delivery of SEEK products.Subject Matter Expertise: Maintain in-depth knowledge of SEEK’s product offerings to mentor team members and act as a technical resource for clients.Strategic Communication: Communicate effectively to influence senior stakeholders internally and externally, ensuring timely project delivery and additional work streams.

The IT Support Technician II plays a pivotal role in delivering advanced technical assistance for Level 1–2 issues encountered by employees. This position ensures prompt resolution of technical queries while adhering to departmental service level agreements. The ideal candidate will possess exceptional troubleshooting capabilities, strong communication skills, and the ability to work autonomously while effectively collaborating with global teams.Key ResponsibilitiesMethodically diagnose and resolve technical issues, providing regular status updates to users.Provide end-user support for hardware, software, and networking, considering business constraints and impacts.Act as a liaison between internal clients and IT teams to escalate and resolve complex issues.Clearly communicate technical concepts to non-technical users, both verbally and in writing.Maintain accurate records in IT systems, including hardware inventory, patch management, ticketing, and documentation.Contribute to global initiatives aimed at standardizing and automating account setup, laptop deployment, and compliance with policies.Support and maintain audio/visual equipment in office spaces and meeting rooms.Exhibit flexibility to work extended hours when necessary to meet critical deadlines.Perform additional duties as required within the role's scope.Core CompetenciesMentor junior team members by sharing expertise and guiding them through departmental processes.Identify opportunities for process improvement and proactively propose solutions.Work effectively with minimal supervision, prioritizing tasks based on business needs.

Join our dynamic team at AvePoint as a Bilingual Support Engineer, where your communication skills and passion for technology will shine! We’re looking for enthusiastic individuals who are eager to learn and excel in customer service. In this role, you will have the opportunity to work in diverse IT environments, enhancing your technical and interpersonal skills.Your Responsibilities:Serve as the primary point of contact for project-specific customer inquiries, ensuring issues are resolved effectively.Guarantee customer satisfaction through comprehensive Project Support and Maintenance.Gather information, conduct in-depth analysis, and troubleshoot technical issues.Adhere to Service Level Agreements (SLA) for response and resolution times, performing root cause analysis.Communicate clearly with both customers and the internal R&D team regarding necessary bug fixes.Oversee the status of raised issues, ensuring timely and effective resolutions.Continuously assess existing processes to improve and streamline customer support operations.

SUMMARYThe international trade sector is a colossal industry valued in trillions, with air freight being a significant contributor, accounting for approximately 35% of the addressable market. In Southeast Asia, the market size exceeds US$4 billion, propelled by a unique opportunity for growth through e-commerce penetration. The e-commerce fulfillment market alone exceeds US$2 billion and is enjoying an impressive growth rate of 30% annually. As a leading operator, transporting cargo to over 110 airports across Asia, we are poised to revolutionize the supply chain dynamics. Our mission is to redefine operational methodologies, expand our range of services, and develop innovative products that empower both small business owners and large enterprises.ROLE OVERVIEWAs we continue to scale, we are seeking a Technical Program Manager to collaborate with our Chief Product and Technology Officer (CPTO) in establishing a robust program management function. This role will focus on implementing effective processes and structures to support the growth and scaling of our engineering and product teams.A DAY IN THE LIFEIn a startup environment, your day-to-day activities will be diverse and dynamic. You will be expected to multitask and leverage your skills to support various business priorities. Your primary responsibilities will include:Collaborating with Product and Engineering Leaders to identify collaboration and execution gaps.Creating and optimizing processes such as Jira and Notion workflows, ARC, and CAB processes to enhance communication and teamwork.Defining key technical initiatives in partnership with leadership and overseeing their execution from inception to completion.Establishing an effective capacity model for roadmap planning and driving roadmap execution with appropriate risk management and reporting frameworks.Developing critical metrics and KPIs to assess team performance and effectiveness.Facilitating communication between project teams, stakeholders, and senior leadership.To foster seamless onboarding within our dynamic team, as a leader, you are expected to:Be hands-on and willing to undertake tasks personally.Prioritize speed and efficacy in accomplishing objectives.Maintain open and frequent communication, especially due to the autonomous nature of the team.Support and nurture our staff, treating them with respect and care.Exhibit attention to detail and thrive in a fast-paced, chaotic environment while recognizing opportunities for improvement.