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IT Support Lead

InnovecsUkraine, Kyiv
On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, candidates should possess:Proven experience in IT support managementStrong understanding of IT infrastructure and applicationsExcellent communication and interpersonal skillsAbility to lead and motivate a teamProblem-solving skills and a proactive approach to service improvement

About the job

We are seeking a dynamic IT Support Lead to oversee and enhance our comprehensive IT support operations across various levels, including Level 1 (HelpDesk), Level 2 (Infrastructure), and Level 3 (Applications & Corporate Systems).

  • This pivotal role emphasizes service reliability, an exceptional user experience, and operational excellence, ensuring seamless support in:
    • End-user services and HelpDesk operations
    • Core IT infrastructure
    • Business-critical applications (CRM, HR, recruitment, internal tools)

As the lead of a cross-functional support team, you will serve as the primary coordination point among users, engineering teams, and external vendors.

About Innovecs

Innovecs is a global digital services company with a robust presence in the US, UK, EU, Israel, Australia, and Ukraine. We specialize in delivering cutting-edge software solutions and have expertise in sectors including Supply Chain, Healthtech, Collaboration Tech, and Gaming. For five consecutive years, Innovecs has been recognized in the Inc. 5000 and IAOP’s ranking of top global outsourcing service providers. Our commitment to creating inspiring workplaces has earned us a spot in the Global Top 100 Inspiring Workplaces Ranking and a gold award at the Employer Brand Management Awards.

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