About the job
BRINC develops technology for public safety agencies, including advanced drones, rugged communication devices, and 911 response networks that deliver real-time visuals to emergency teams. With over 600 agencies relying on its solutions, BRINC supports first responders nationwide from its Seattle, WA location.
Role overview
The IT Support Specialist will establish and lead the IT Help Desk for BRINC’s engineering and manufacturing teams in Seattle. This position focuses on building IT processes from the ground up, shaping standards that will scale as the company grows. The specialist will implement an endpoint management platform, develop device images for macOS, Windows, and Linux, and provide support for devices on the manufacturing floor. Collaboration with the Security Engineer and HR is key to ensuring a smooth onboarding and offboarding experience for staff, as well as managing the full device lifecycle.
What you will do
- Deploy and manage identity, access, and device management for macOS, Windows, and Linux systems, unifying device management, directory services, and patch management.
- Create and maintain standard operating system images for Windows, macOS, and Ubuntu Linux workstations.
- Set up software update policies, manage patching, and roll out Endpoint Detection and Response (EDR) solutions across all platforms.
- Establish application allowlisting and blocklisting, and manage software licensing.
- Administer the Service Management Help Desk, including building SLA schemes, defining request types, and setting routing rules for onboarding, offboarding, hardware, and access needs.
- Provide Tier 1 and Tier 2 support for hardware, operating system, and software issues for engineering, manufacturing, and corporate teams.
- Develop a self-service knowledge base to address common technical questions and issues.
- Manage virtual helpdesk support for remote staff.
- Oversee the full device provisioning process: imaging, software installation, account setup, and timely delivery to users.

