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Experience Level
Experience
Qualifications
Proven experience in IT support or a similar role. Strong knowledge of operating systems, hardware, and software applications. Excellent problem-solving skills and a customer-oriented attitude. Ability to work well in a team environment. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
About the job
Planet Labs seeks an IT Support Specialist based in Berlin, Germany. The position centers on maintaining reliable IT systems and assisting employees with their day-to-day technical needs.
Key responsibilities
Diagnose and resolve technical problems for staff, covering both hardware and software issues
Oversee and maintain company hardware to ensure smooth operation
Assist with the management and functioning of software applications
Team environment
Join a collaborative IT team dedicated to supporting colleagues and keeping workflows uninterrupted. Strong problem-solving abilities will help address daily challenges and contribute to the company’s ongoing productivity.
About Planet Labs
Planet Labs is a leading technology company focused on providing innovative satellite imagery and analytics. Our mission is to make global change visible, and we are committed to fostering a collaborative and inclusive workplace.
📍 Berlin, On-site · Full-time🏦 €70,000-€90,000 + equity⏰ Full-timeOverviewAt Kombo (YC S22), we are revolutionizing the way engineering teams integrate their HRIS, ATS, and Payroll systems by developing a unified API that saves hundreds of hours of work. We are currently seeking a dedicated Technical Support Engineer to deliver outstanding technical suppor…
Hello there! I'm Arne, the Co-Founder and Chief Product Officer at Kombo.We are on the lookout for a passionate and driven Technical Product Lead to join our team in Berlin. This pivotal role will report directly to me and take the helm of our new Learning vertical. Your mission will be to steer this vertical from acquiring our first customers and demonstrating strong product-market fit to achieving over 1 million in annual recurring revenue this year, embodying the spirit of a founder within a dynamic startup environment.At Kombo, we believe that exceptional products emerge from small, self-sufficient teams that operate with a high degree of autonomy and accountability. Our approach is akin to that of leading startups such as PostHog, OpenAI, and Revolut, where product-focused engineers manage more of the product lifecycle than is typical. This allows our Product Managers to prioritize strategy, ensuring that we are building the right solutions for our customers, ultimately functioning more like general managers or founders of their respective products.After 12 to 24 months in this role, you will have successfully navigated the complete 0 → 1 → scale journey with direct revenue responsibilities, gaining invaluable experience that serves as a robust launchpad for future roles as a founder, CPO, or GM.If you are excited by the prospect of this challenging opportunity, I would love to hear from you!
Join Us as a Full Stack Product Engineer at Kombo Berlin (On-site) · Full-timeHello! I’m Aike, co-founder and CTO at Kombo. We are seeking innovative product engineers who are eager to take ownership of customer challenges within our product ecosystem. At Kombo, you will engage directly with customers, conceptualize solutions, develop them, deploy them, and ensure they function seamlessly.This is a Berlin-based on-site role.What We're CreatingAt Kombo, we're constructing the foundational infrastructure on which HR tech products are developed. With a team of engineers at the helm, we thrive on tackling complex technical challenges. This journey has led us to create robust infrastructure solutions for HR tech providers.Specifically, we have developed a unified API, an extensive data synchronization engine, an observability platform, and an integrated setup/configuration UI. Our offerings empower software companies to provide pre-built integrations with HR, ATS, LMS, and Payroll systems, relieving them from the burden of building and maintaining numerous integrations on their own. Discover more about our product here: What is the Kombo product?We achieved product-market fit approximately 1.5 years ago, and since then, we've experienced remarkable growth, with our revenue nearing 10M annually and powering integrations for over 15,000 companies, synchronizing data for more than 250 million individuals globally. We are setting the benchmark for how companies can build products atop complex enterprise systems. Our impressive growth rate places us in the top 5% of VC-funded startups worldwide, and we are excited to announce the successful closing of our $25M Series A funding round! About the Role and Our Work CultureIn our early days, my co-founders and I collaborated closely with customers, handled support ourselves, learned about their issues, and designed features based on their feedback. This approach was not only enjoyable but also more effective than the traditional model of engineers working through specified tickets without customer interaction. When we began hiring engineers, we committed to providing this same engaging work style. We don’t believe in having “code monkeys” at Kombo; that's how we defined our concept of
Join Us as a Senior Full Stack Product Engineer at Kombo Berlin (On-site) · Full-timeHello! I’m Aike, co-founder & CTO of Kombo. We are on the lookout for innovative Senior Product Engineers who are eager to tackle complex customer challenges within our product offering. At Kombo, you will engage directly with customers to understand their needs, design solutions, develop them, and ensure they deliver the desired impact.Please note, this is an on-site role based in Berlin.Our Vision at KomboWe are creating a robust infrastructure platform designed specifically for HR tech products. Our founding team, composed entirely of engineers, thrives on solving intricate technical challenges. This passion has led us to develop vital infrastructure for HR tech providers.We’ve successfully built a unified API, a powerful data synchronization engine, an observability platform, and an integrated UI for setup and configuration. We empower other software companies to offer prebuilt integrations with HR, ATS, LMS, and Payroll systems, alleviating the burden of developing and managing countless integrations. For more insights into our product, visit our page: What is the Kombo product?Having achieved product-market fit about 1.5 years ago, we are now witnessing remarkable growth, with our annual recurring revenue nearing €10M and our services supporting over 15,000 companies, synchronizing data for more than 250 million individuals worldwide. We are establishing a new standard for how companies build products atop complex enterprise systems. Recently, we proudly closed a €25M Series A funding round .Role Overview and Work CultureIn our early days, the co-founders and I engaged directly with customers, handled support, understood their pain points, and designed features based on their feedback. We found this approach more fulfilling than traditional roles where engineers work off predefined tickets without customer interaction. As we bring our first engineers on board, we wish to maintain this ethos. We embrace what we call "Product Engineering", where you will comprehensively address customer challenges, participate in calls (or visit customers), design and implement solutions from start to finish, and support the transition to successful user adoption.
Join our dynamic team at Merge as a Technical Support Engineer where you will play a crucial role in ensuring our clients receive top-notch technical assistance. In this challenging position, you will troubleshoot issues, provide solutions, and enhance customer satisfaction through effective communication and problem-solving skills.
Why Choose voize? We're More than Just a Job!At voize, we're committed to empowering frontline workers with the gift of time - allowing them to care, connect, and be fully present. In today’s fast-paced environment, this precious time is often consumed by administrative tasks that detract from what truly matters: people.We are revolutionizing this landscape by developing an AI companion designed to liberate nurses from administrative burdens, reclaiming up to 30% of their time. Our aim is not to replace human effort but to enhance and support their critical work. Currently, over 1,100 care facilities and 75,000 nurses trust voize and benefit from our AI solutions.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, with contributions from HV Capital, Y Combinator, and other prominent venture capitalists.As a rapidly growing team, we blend cutting-edge technology with significant social impact. Join us on this transformative journey! Your Mission: Foster Adoption and Ensure Long-term Success!As a Technical Support Manager at voize, you will solve intricate technical challenges, turning obstacles into enlightening experiences for our clients. You'll spearhead system integrations, resolve technical discrepancies, and ensure our platform operates seamlessly. Each day presents fresh challenges, innovative ideas to explore, and opportunities to influence healthcare technology positively. Your Daily Responsibilities – Variety is the Spice of LifeLead and coordinate technical implementations and escalations across customer environments and internal teams.Manage and optimize system integrations within Windows and Linux environments.Troubleshoot complex issues across systems, networks, browsers, and interfaces, ensuring timely resolutions and effective communication.Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance enhancements).Ensure comprehensive technical documentation, handoffs, and post-incident reviews to enhance team knowledge and mitigate recurrence.Identify recurring technical issues and collaborate proactively with Product and Engineering teams to develop long-term solutions. Your Expertise – What You Bring to the TeamProficiency in Windows/Linux administration, networking, and integrations (including firewalls, APIs, routing, and MDMs).Strong problem-solving abilities and a customer-centric approach.Effective communication skills to facilitate collaboration across teams.
Role overview Planet Labs seeks an IT Support Specialist based in Berlin, Germany. The position centers on maintaining reliable IT systems and assisting employees with their day-to-day technical needs. Key responsibilities Diagnose and resolve technical problems for staff, covering both hardware and software issues Oversee and maintain company hardware to ensure smooth operation Assist with the management and functioning of software applications Team environment Join a collaborative IT team dedicated to supporting colleagues and keeping workflows uninterrupted. Strong problem-solving abilities will help address daily challenges and contribute to the company’s ongoing productivity.
Join Our Mission at Doctolib!Are you passionate about solving technical challenges and leading teams to success? Welcome to Doctolib!As the Technical Support Team Lead, you will oversee a dedicated team that assists healthcare professionals and clinics in utilizing our B2B SaaS solution—from onboarding to ongoing support.Your Impact: You will ensure that our healthcare customers can rely on Doctolib daily, swiftly resolving technical issues and continuously improving your team's performance.
Join our dynamic team at kombo as an Integration Engineer, where you will play a pivotal role in developing and implementing seamless integrations across various platforms. Your expertise will help us enhance our product offerings and ensure a smooth user experience.
Role Overview insiderone is hiring a Technical Support Specialist in Berlin. This role focuses on helping clients resolve technical issues and answering product questions. The goal: smooth user experiences for a diverse group of customers. What You Will Do Troubleshoot technical problems for clients Respond to product-related inquiries Work closely with a support team to deliver reliable service Help ensure clients get the most out of insiderone’s products Location This position is based in Berlin, Germany.
Aleph Alpha is seeking an IT Support Engineer to join the team in Berlin. This position centers on managing the company’s Apple device fleet using Kandji/IRU and maintaining the Google Workspace environment. The IT team supports more than 300 employees, ensuring everyone has secure, reliable access to the tools essential for AI development. Key responsibilities Oversee the Kandji/IRU MDM platform: handle device enrollment, app deployment, security policy enforcement, and compliance monitoring. Administer Google Workspace, including user lifecycle management, security configuration, and data governance. Troubleshoot and resolve issues on macOS and iOS devices. Develop and implement zero-touch deployment workflows to streamline onboarding for new team members. Write automation scripts to reduce manual IT tasks. Maintain IT documentation, knowledge base articles, and self-service materials. Collaborate with Security and Infrastructure teams to uphold endpoint compliance and security standards. Requirements Several years of experience in IT support, with a focus on Apple device management. Hands-on experience with Kandji/IRU or similar MDM solutions (such as Jamf or Mosyle). Extensive knowledge of Google Workspace administration and security. Strong understanding of macOS and iOS management in enterprise environments. Familiarity with ITIL processes and ISMS frameworks. Experience with SSO and identity management tools. Ability to automate tasks using Python, Bash, or AppleScript. Clear communication skills and a focus on customer service. Fluency in both German and English. Google Workspace certification is advantageous. Benefits 30 days of paid vacation. Access to a variety of fitness and wellness programs. Work with a team shaping the future of AI.
D-ploy is a leading provider of IT and engineering solutions with projects spanning across Switzerland, Germany, Czech Republic, Austria, the United Kingdom, and the United States.We take pride in delivering exceptional and innovative services to numerous industry-leading clients. By fostering relationships and building trust within the IT community, we enhance our clients' IT productivity and contribute to the success and values of their organizations.We are currently seeking dedicated, adaptable, and solution-oriented individuals who wish to work onsite in Berlin and become integral members of a dynamically growing and international organization.Join us at D-ploy!
About the Role mcmakler1 is looking for an IT Support Specialist in Berlin to help keep technology running smoothly for the team. This role focuses on supporting users, resolving technical issues, and maintaining IT systems within the technology department.
Join ADAM Audio GmbH as a Technical Lead (Loudspeakers)Location: Berlin offices / hybrid work environmentEmployment Type: Full-time, permanentSalary: Competitive, based on experienceStart Date: ImmediateAre you enthusiastic about engineering and its impact on high-quality audio reproduction?Do you possess extensive experience in smart consumer audio electronics or active loudspeaker designs?Are you excited to collaborate with cross-functional teams to transform innovative, technically challenging product concepts into reality?If you answered YES, we want to hear from you!At ADAM Audio, our dedication to music, audio technology, and acoustics is unwavering. We are seeking a forward-thinking Technical Lead (Loudspeakers) with a solid background in the consumer or professional audio products sector. You will take ownership of change management, discovery, new product introduction, architectural decisions, product compliance, and ongoing maintenance while our Product Delivery team develops the next generation of award-winning active studio monitor speakers.As a senior developer, you will report to the Director of R&D, guiding the technical direction of our Hardware Development team. You will collaborate with Product and Engineering management to effectively manage dependencies and communication.Your Role and Responsibilities:Work closely with diverse teams within the company and external partners to oversee and guide development activities.Lead the Development team in delivering fully assembled speakers, electronics hardware, firmware, and quality assurance, ensuring compliance with market regulations such as CE, CB, FCC, RoHS, REACH, PFAS, CRA, etc.Collaborate extensively with production teams in Germany and Asia.Influence product design as a vital part of the R&D team, enjoying autonomy and ownership in problem-solving.Plan R&D team activities, estimate complexity and costs, and work with leadership to meet deadlines, budget, and product features.Provide empathetic support to team members.We value individual and team growth and will support your journey to enhance your knowledge and skills. We welcome your initiative in improving our approach to engineering and design knowledge, including best practices, processes, and tools.
Die WBG „Hellersdorfer Kiez“ eG ist eine fortschrittliche Genossenschaft, die ca. 2.100 gut ausgestattete und bezahlbare Wohnungen in 5- und 6-geschossigen Gebäuden in Berlin-Hellersdorf sowie eine Seniorenwohnanlage in Berlin-Köpenick bereitstellt. Unser Team lebt den genossenschaftlichen Gedanken und zeichnet sich durch Lösungsorientierung, Herzlichkeit, Engagement und eine unkonventionelle Herangehensweise aus.In der Rolle des technischen Vorstandes sind Sie für die strategische und zukunftsorientierte Ausrichtung unserer Genossenschaft verantwortlich, gemeinsam mit dem kaufmännischen Vorstand. Ihr Hauptaugenmerk liegt auf:der gesamten Verantwortung für technische Bestandsbewirtschaftung sowie Facility Managementder kontinuierlichen Weiterentwicklung des Wohnungsbestandes und der Schaffung neuen Wohnraums unter Berücksichtigung demografischer und energetischer Herausforderungender Planung einer mittel- und langfristigen Instandhaltungsstrategieder Entwicklung innovativer Unternehmensstrategien in Bereichen wie Digitalisierung, Mobilität, Energie- und Klimamanagement sowie Brandschutzder Optimierung der EDV-Ausstattungder Personalverwaltung und -entwicklung in Zusammenarbeit mit dem kaufmännischen VorstandSie vertreten die Genossenschaft nach außen, arbeiten vertrauensvoll mit unseren Gremien zusammen und setzen sich aktiv für die Belange der Mitglieder ein.
Join our dynamic team at arhs as an IT Support Specialist, where you will play a crucial role in providing top-notch technical support to our clients and internal teams. You will be responsible for troubleshooting and resolving various IT issues, ensuring optimal performance of systems and applications. Your expertise will help us maintain high service standards and enhance user satisfaction.
Scout24 AG is seeking a dedicated and experienced Technical Customer Support Manager to lead our support team in Berlin. In this role, you will ensure that our customers receive exceptional technical support and guidance, driving customer satisfaction and loyalty. You will be responsible for managing a team of support specialists, developing training programs, and implementing best practices to enhance service delivery.
Join our dynamic team in Berlin as a highly skilled Technical Business Analyst specializing in banking processes and system integration. In this role, you will bridge the gap between business requirements and technical solutions, focusing on seamless integration of various systems within our organization.Analyze business requirements and translate them into technical specifications for system integration projects.Collaborate with stakeholders to identify integration needs and propose efficient solutions.Design and document integration processes, data flows, and interfaces between different systems.Conduct gap analyses and provide recommendations for system enhancements.Create detailed functional and technical documentation, including process flows and data models.Work closely with development teams to ensure proper implementation of integration solutions.Perform system testing and validations to guarantee successful integration.Monitor and resolve integration issues, delivering timely solutions.Stay informed about new technologies and industry trends in system integration, FinTS, banking processes, and payment transactions.Facilitate communication between technical teams and business units throughout the integration process.
Role Overview Cosuno is looking for a Customer Support Agent to join the team in Berlin (hybrid). This role serves as the main point of contact for users, translating technical questions into practical answers and helping customers get the most from the Cosuno platform. The position combines direct customer support with a key role in shaping internal processes by sharing insights from customer interactions. What You Will Do Omnichannel Support: Handle customer inquiries across email, phone, and chat. Respond quickly and clearly, aiming for solutions that last. Platform Guidance: Share product knowledge and help customers onboard smoothly. Make sure users understand features and can use the platform effectively. Documentation & Knowledge Base: Record all customer interactions in Salesforce. Help update and expand the internal knowledge base to support scalable service. Team Collaboration: Act as a link between customers, Sales, and Product teams. Gather feedback and spot opportunities to improve Cosuno’s software. Process Improvement: Suggest and help implement new ideas to make the support team more efficient and effective. What We Look For Experience: Previous work in customer service, ideally with digital products or platforms.
Join the innovative team at Xsolla as a Technical Artist, where you will play a pivotal role in bridging the gap between art and technology in game development. You will collaborate with artists and developers to ensure the creative vision is realized while maintaining performance and optimization standards. If you are passionate about creating immersive game experiences and have a keen eye for detail, we want to hear from you!
