company

IT Support Specialist - Remote Night Shift

RemoteVA PHRemote — Dominican Republic
Remote Full-time $700/mo - $750/mo

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Qualifications:At least 2 years of experience in IT support. Proficient in diagnosing issues within Microsoft and Google Workspace. Hands-on experience with RMM and ticketing systems. Basic to intermediate knowledge of scripting (PowerShell, Bash, etc.). Familiarity with accounting software, especially QuickBooks. Excellent communication and remote collaboration skills. Able to work night shifts and independently manage tasks.

About the job

RemoteVA PH is seeking a talented IT Support Specialist to join our dynamic team. In this fully remote position, you'll provide exceptional technical support and troubleshooting services across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role demands a strong understanding of cloud technologies, scripting abilities, and familiarity with IT ticketing systems. The ideal candidate is proactive, analytical, and excels in a fast-paced virtual environment.

Key Responsibilities:

  • Deliver technical support for Microsoft 365 and Google Workspace users.
  • Diagnose and resolve issues in both QuickBooks Desktop and Online environments.
  • Utilize NinjaRMM and ticketing tools (such as Gam Ninja) to monitor and address incidents.
  • Develop and maintain IT scripts to enhance automation and optimize tasks.
  • Manage IT support tickets, ensuring timely responses and resolutions within defined SLAs.
  • Engage effectively via Microsoft Teams while upholding high service standards.
  • Document troubleshooting procedures, solutions, and common issues to enrich the knowledge base.

About RemoteVA PH

RemoteVA PH is a forward-thinking company that embraces digital transformation. Our mission is to provide outstanding remote support services to clients worldwide, fostering a culture of innovation and collaboration.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.