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IT Support Specialist

Comtech LLCCincinnati
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Valid Driver’s License is required. Proficiency in Microsoft Active Directory. Experience with RSA SecuID token management. Familiarity with Crystal Reports or similar reporting tools. Understanding of remote device management protocols. Knowledge of mobile device configuration and wireless infrastructure. Experience with various computer operating systems, hardware, peripherals, and applications.

About the job

Job Description:

  • Handle incoming calls and emails from users experiencing issues with computer software and hardware, or seeking guidance on utilizing Law Enforcement systems.
  • Guide users through troubleshooting processes to resolve their issues.
  • Investigate and rectify software and hardware problems faced by users.
  • Act as the primary contact for Level 1 support.
  • Assist users encountering difficulties with software, hardware, and operating systems, escalating issues when necessary.
  • Identify whether issues arise from hardware, software, or system faults.
  • Provide answers to inquiries using knowledge of software, hardware, systems, and procedures.
  • Collaborate with both technical and non-technical colleagues to research problems and implement solutions.
  • Conduct testing of software and hardware to troubleshoot and resolve issues.
  • Utilize reference publications and diagnostic tools effectively to solve technical problems.
  • Support the coordination of changes, upgrades, and new product implementations, ensuring systems function correctly in current and future environments.
  • Assist law enforcement personnel in troubleshooting problems with their terminals, computers, and systems.
  • Work collaboratively with diverse groups of customers and colleagues.
  • Ability to obtain and maintain certification from the Ohio Law Enforcement Automated Data Systems (LEADS) and FBI NCIC, requiring fingerprinting and a criminal background check.

About Comtech LLC

Comtech is a woman-owned small business established in 1998, headquartered in Reston, VA. We provide comprehensive IT solutions across various domains including program/project management, application development, infrastructure, cybersecurity, and enterprise content/data management services. Our methodologies are based on the IT Infrastructure Library (ITIL) v.3 Framework and are reinforced by our organization's accredited certifications such as ISO 9001:2008 for Quality Management Systems, ISO/IEC 20000-1:2011 for IT Service Management, and ISO 27001:2005 for Information Security Management.

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