IT Support Specialist

RemoteVA PH is seeking a talented IT Support Specialist to join our dynamic team. In this fully remote position, you'll provide exceptional technical support and troubleshooting services across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role demands a strong understanding of cloud technologies, scripting abilities, and familiarity with IT ticketing systems. The ideal candidate is proactive, analytical, and excels in a fast-paced virtual environment.Key Responsibilities:Deliver technical support for Microsoft 365 and Google Workspace users.Diagnose and resolve issues in both QuickBooks Desktop and Online environments.Utilize NinjaRMM and ticketing tools (such as Gam Ninja) to monitor and address incidents.Develop and maintain IT scripts to enhance automation and optimize tasks.Manage IT support tickets, ensuring timely responses and resolutions within defined SLAs.Engage effectively via Microsoft Teams while upholding high service standards.Document troubleshooting procedures, solutions, and common issues to enrich the knowledge base.

Are you an innovative problem-solver with expertise in low-code and no-code platforms? RemoteVA PH is on the lookout for a dedicated AppSheet Technical Support Specialist to enhance our dynamic team! If you possess substantial experience in AppSheet development and have a passion for providing exceptional support and troubleshooting for intelligent business solutions, this role is tailor-made for you.Job Overview:In the capacity of an AppSheet Technical Support Specialist, you will be tasked with delivering technical guidance, support, and maintenance for our clients' AppSheet applications. You will work collaboratively with both developers and end-users to guarantee optimal application performance, data integrity, and user-friendliness.Key Responsibilities:Diagnose, maintain, and enhance existing AppSheet applicationsAssist end-users with technical challenges related to AppSheet and Google Sheets integrationOffer strategic recommendations for process improvements and automationFacilitate the deployment of updates, conduct testing of new features, and ensure data accuracyDocument issues, resolutions, and workflow modificationsCollaborate closely with team members and clients to fully understand requirements and provide effective supportQualifications:Demonstrated experience in AppSheet development and technical supportIn-depth knowledge of Google Sheets and data structure logicAdept analytical thinker and problem-solver with strong communication capabilitiesSelf-motivated with the ability to independently meet deadlinesExperience with international clients is advantageousTools You’ll Be Using:AppSheetGoogle SheetsBenefits:Working Schedule:Full-Time9 AM – 5 PM EST (Night shift for PH-based applicants)100% Work-from-HomeIf you are enthusiastic about low-code app development and enjoy tackling technical challenges, we are eager to connect with you!Apply now by sending your updated CV and portfolio to: mondilla.jay03@gmail.com

Are you an innovative problem-solver with a passion for low-code and no-code development platforms? RemoteVA PH is on the lookout for a dedicated AppSheet Technical Support Specialist to enhance our dynamic team! If you possess a strong background in AppSheet development and a desire to assist in troubleshooting and optimizing intelligent business solutions, this opportunity is tailor-made for you.Job Overview:In the role of AppSheet Technical Support Specialist, you will provide exceptional technical support, maintenance, and troubleshooting for our clients' AppSheet applications. Collaborating closely with developers and end-users, your objective will be to ensure seamless performance, data integrity, and user satisfaction.Key Responsibilities:Troubleshoot, maintain, and enhance existing AppSheet applications.Assist end-users with technical challenges related to AppSheet and Google Sheets integration.Offer suggestions for improvements and automation to enhance user experience.Help deploy updates, test new features, and guarantee data reliability.Document issues, solutions, and workflow adjustments comprehensively.Work collaboratively with team members and clients to gather requirements and provide effective support.

Job Title: Bilingual Property Management Specialist (English & Spanish)Schedule: 9:00 AM to 5:00 PM ESTJob OverviewWe are on the lookout for a dynamic and bilingual Property Management & Collections Specialist to manage daily property operations and facilitate tenant payment collections. This position demands exceptional communication skills in both English and Spanish to foster robust tenant relationships and guarantee prompt rent payments. Key ResponsibilitiesManage rent collection processes via phone, email, and digital platforms.Engage professionally with tenants regarding account balances, payment arrangements, and lease conditions.Track rent roll and financial performance utilizing property management software.Follow up on overdue invoices and initiate necessary collection procedures.Coordinate with maintenance teams to ensure swift resolution of service requests.Maintain accurate and secure financial records and documentation.Support tenants while adhering to company policies and procedures.Compile weekly reports on collections status and property updates.

Join our dynamic team at Remote VA as a meticulous Data Entry Specialist dedicated to maintaining the integrity and organization of our internal data systems. This pivotal role ensures our operations run seamlessly, and we are in search of an individual who is detail-oriented, organized, and adept in using data entry tools.Key ResponsibilitiesInput, update, and maintain precise product, sales, and inventory data within our company systems.Ensure the consistency and accuracy of records across the A2000 Program and Microsoft Excel.Verify, cross-check, and rectify data to mitigate errors.Generate, organize, and manage reports for review by management.Collaborate with internal teams to fulfill data requirements effectively.Safeguard sensitive information by adhering to strict data confidentiality protocols.RequirementsQualificationsDemonstrated experience as a Data Entry Specialist or in a comparable administrative capacity.Strong proficiency in Microsoft Excel and data management tools.Familiarity with the A2000 Program is required.Exceptional attention to detail, accuracy, and organizational abilities.Ability to work independently and manage time efficiently.Strong communication skills and a proactive work attitude.Benefits Work Setup & ScheduleFull-time | 9 AM – 5 PM EST100% Remote / Work from Home How to ApplySubmit your CV and portfolio to: mondilla.jay03@gmail.com Subject line: Application – Data Entry Specialist

Forward Financing, a leading financial technology firm based in Boston, Massachusetts, is on a mission to empower small businesses across America by unlocking the capital they need. With a dedicated team spread throughout the United States, Dominican Republic, and Canada, we are proud to be recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®. We are committed to investing in our employees, technology, and customer experience to ensure long-term success.As an Account Specialist - Inbound Support Representative, you will offer exceptional customer service to clients with inquiries about their funding while supporting our top-tier Account Servicing Department (ASD). This role requires collaboration across various departments to enhance customer satisfaction and operational efficiency.You will report to the ASD Support Manager and work alongside colleagues in our Santiago and Boston offices, delivering excellence in customer support.Key Responsibilities:Respond to inbound customer inquiries in both advanced English and Spanish, addressing balance inquiries, payoff information, and general payment assistance.Contribute to a high-performing, collaborative, and customer-focused culture that fosters enthusiasm and teamwork.Engage effectively with internal and external customers through various communication channels including phone, online, written, and face-to-face interactions.Assist with additional tasks within the ASD Support team, including document management, validation, and inbox management.Adapt to changes in a fast-paced environment and enjoy multitasking within an innovative workplace.Exhibit a positive and energetic demeanor when interacting with customers and partners, aligning with Forward Financing’s core values and principles.Participate in hands-on, one-on-one coaching for continuous development.Meet and surpass departmental key performance indicators and service level agreements.About You:Passionate: A proactive attitude with enthusiasm, optimism, and openness toward others.Empathetic: Ability to understand and relate to the feelings of others, handling interpersonal relationships with respect and care.

Job Description: Tax Filing and Bookkeeping SpecialistPosition Overview: We are seeking a detail-oriented Tax Filing and Bookkeeping Specialist to join our dynamic finance team. In this remote role, you will be integral in maintaining precise financial records, preparing tax submissions, and ensuring adherence to local, state, and federal regulations. Your ability to effectively connect with clients and understand their needs will be crucial in delivering exceptional service.Essential Duties:Maintain meticulous financial records, including accounts payable, accounts receivable, and general ledger entries.Prepare and file tax returns while ensuring compliance with all applicable regulations.Reconcile bank statements and track cash flow for optimal financial oversight.Assist in the creation of financial statements, reports, and budgets.Ensure compliance with tax laws and regulations through diligent monitoring.Address tax-related inquiries and liaise with tax authorities as necessary.Process payroll and guarantee timely and accurate salary payments to employees.Conduct regular audits to identify discrepancies and correct financial records.Work collaboratively with internal and external auditors for timely completion of audits.Support the annual budget preparation process and assist with financial forecasting.Provide clear communication with clients, vendors, and team members to ensure accuracy in all financial dealings.Deliver outstanding customer service by promptly addressing client inquiries via email, phone, and chat.Manage client accounts using file management systems to ensure all documents are organized for tax filings.Assist clients in compiling necessary documents for tax preparation and bookkeeping.Schedule and coordinate client meetings, including quarterly reviews and tax planning consultations.Monitor the tax preparation pipeline to ensure timely submission of required documents by clients.Assist with basic bookkeeping tasks, including access requests to financial systems and journal entry preparation.Facilitate communications regarding tax projections, extensions, and filing processes.Support tax preparers by addressing client questions and ensuring seamless preparation stages.Uphold confidentiality and security of all financial data.

Join our dynamic team as a Remote Office Administrator / Administrative Specialist, where you'll play a crucial role in ensuring smooth office operations. Your primary responsibilities will include managing invoicing, overseeing accounts receivable follow-ups, coordinating orders, pricing, and performing various administrative tasks. We are looking for a detail-oriented professional who excels in QuickBooks, particularly QuickBooks Online, and is eager to learn and adapt to new technologies. Strong organizational skills, proactive initiative, and exceptional communication abilities are essential for success in this role.Key Responsibilities:Accurately create and manage customer invoices using QuickBooks.Conduct follow-up calls and emails regarding accounts receivable collections.Process and track orders, update pricing, and liaise with vendors and customers.Maintain organized digital and physical records of orders, invoices, and payments.Assist with data entry and other general office functions, such as filing, email correspondence, and scheduling.Learn and operate additional internal tools and software as necessary (training provided).Generate simple reports on AR status, order fulfillment, or vendor communications.Collaborate with team members to enhance workflow and improve office efficiency.

Join RemoteVA PH as a meticulous Donations Data Entry Specialist to aid our nonprofit client in accurately documenting financial contributions using LGL (Little Green Light), a donation management software akin to QuickBooks.Key Responsibilities: Efficiently input donation details into LGL while ensuring precision Regularly update and maintain donation records in Excel Provide assistance in addressing donor queries through phone and email Conduct follow-up calls when necessary Compile donation reports as needed

Are you a driven and self-starting professional with exceptional communication skills and a strong desire to excel in sales? Remote VA is actively searching for a Cold Calling Specialist to become a valuable member of our fully remote team. In this pivotal role, you will engage with potential clients, introduce our comprehensive range of services, and effectively generate leads through strategic cold calling techniques.Key Responsibilities: Initiate cold calls to prospective clients while articulating our services effectively. Utilize a provided script or customize your own approach to effectively connect with potential customers. Assess leads and collect pertinent information to uncover potential business opportunities. Ensure precise documentation of calls and client interactions within our CRM system. Collaborate closely with the sales team to formulate strategies that enhance outreach and conversion rates. Follow up with leads and arrange appointments for in-depth discussions. Track and evaluate performance metrics to refine calling strategies continuously. Requirements: Demonstrated experience in sales, cold calling, or telemarketing is essential. Outstanding verbal communication and interpersonal skills. Ability to establish rapport quickly and adeptly handle objections. Strong organizational skills coupled with effective time management capabilities. Experience with CRM software and lead management tools. A goal-oriented mindset with a fervor for meeting targets. Self-reliant and capable of working independently in a remote setting. Benefits:Enjoy the flexibility of a fully remote position, with the added benefit of a night shift schedule (Eastern Standard Time), and receive weekly pay for your contributions.

Join RemoteVA PH as a Tenant Collections & Relations Specialist, where you will play a crucial role in fostering tenant communications, ensuring prompt rent collection, and enhancing overall tenant satisfaction. This position is tailored for a detail-oriented and professional individual who excels at managing payment follow-ups while cultivating positive relationships with our tenants.Key ResponsibilitiesFacilitate tenant relations through open and professional communication channels.Ensure timely rent and payment collections by performing consistent follow-ups.Utilize AppFolio and Asana to manage and track collections activities efficiently.Accurately record and update all payment-related data within the system.Address tenant concerns swiftly and collaborate with property managers when necessary.Identify and escalate any payment delays or issues that require management intervention.Support process enhancements aimed at improving collection efficiency and tenant satisfaction.

Job Title: Tax Filing SpecialistJoin our dynamic team at Remote VA as a Tax Filing Specialist! We are looking for a highly skilled and meticulous professional who excels in preparing and filing federal, state, and local tax returns for a diverse range of clients, including individuals and businesses. In this pivotal position, you will ensure strict compliance with tax laws and regulations while helping our clients enhance their tax strategies and meet all filing deadlines.Key Responsibilities:Prepare and submit precise federal, state, and local tax returns for individuals and businesses.Thoroughly analyze financial documents and information provided by clients.Ensure adherence to tax laws and regulations, staying informed about updates in tax codes.Engage with clients on tax-related inquiries and provide effective responses.Support clients with tax planning strategies to minimize liabilities and maximize deductions.Conduct thorough research on tax issues and prepare necessary documentation for tax audits.Collaborate with fellow accounting professionals to meet client needs effectively.Maintain meticulous records of tax filings and client communications.

Join our innovative team at RemoteVA PH as a Construction Software Implementation Specialist. In this dynamic remote role, you will be responsible for the configuration, customization, and optimization of our construction project management software, ensuring effective internal operations and seamless project delivery.If you possess a keen eye for detail, are tech-savvy, and have a robust understanding of construction workflows, we would be excited to connect with you!Key Responsibilities Configure and customize construction software platforms (e.g., Buildertrend, JobTread) Import and organize vendor data, cost codes, budgets, and documentation Develop standardized templates for estimates, budgets, schedules, and reports Design and enhance internal workflows that align with project processes Organize and integrate digital project files within the system Collaborate with project teams to ensure the software mirrors real-world execution Maintain internal documentation and user guides outlining best practices

RemoteVA PH is on the lookout for a talented Construction Software Implementation Specialist who possesses extensive experience in setting up, configuring, and optimizing construction software solutions. This pivotal role is dedicated to enhancing our internal systems and designing workflows that ensure our construction project management platforms operate at peak efficiency, aligning seamlessly with the needs of various clients.The ideal candidate will be detail-oriented, technologically adept, and well-versed in construction project workflows, with the capability to connect software capabilities to real-world operational needs.Key Responsibilities- Configure and customize construction software platforms (such as Buildertrend and JobTread) to optimize internal operations and client-specific workflows.- Import and organize vendor data, cost codes, budgets, and documentation into the system.- Create standardized templates for estimates, budgets, and schedules.- Design and refine project workflows that align with both internal processes and client requirements.- Set up and maintain digital project files within the platform’s document management system.- Collaborate with internal team leads to ensure the software is configured optimally.- Develop and maintain internal guides and best-practice documentation to facilitate user adoption.

Join our dynamic team at Remote VA as a Customer Service Representative for a leading Major Appliance Service Company. We're seeking a motivated professional who possesses outstanding phone communication skills and a solid understanding of basic computer operations. Your role will be pivotal in efficiently addressing customer inquiries and ensuring their satisfaction. Key Responsibilities: Respond to customer calls and assist with inquiries and bookings Schedule and manage appointments utilizing Walkabout Customer Booking Software (training provided) Deliver exceptional customer support and ensure a high level of satisfaction Maintain accurate records and proactively follow up with customers as necessary

Join our innovative team as a Graphic Designer & Shopify Content Specialist, where you will be responsible for crafting captivating visual assets and expertly managing online content within the Shopify platform. The ideal candidate will possess a robust design skill set, a deep understanding of e-commerce visuals, and hands-on experience in updating product pages, banners, and store layouts on Shopify.Key ResponsibilitiesDesign and create stunning graphics, product images, banners, and marketing materialsUtilize Adobe Creative Suite to edit and enhance imagesUpload, manage, and optimize visual content on ShopifyEnsure all designs are consistent with brand identity and adhere to e-commerce standardsOptimize images for web performance and compliance with Shopify display requirementsCollaborate with the team to refresh product listings and enhance store layoutsMaintain high standards of consistency, accuracy, and quality across all visual assets

We are looking for a meticulous and skilled ABA Data Entry Specialist to enhance our clinical team by diligently inputting behavioral data into the CentralReach platform. Your role is essential in upholding data accuracy and ensuring timely documentation of client progress and reporting.Key Responsibilities:Accurately input ABA session data into CentralReach with a high degree of precision and consistency.Thoroughly review and validate data to ensure completeness and accuracy.Safeguard confidentiality and adhere to HIPAA regulations.Collaborate effectively with clinicians and supervisors to address and rectify data discrepancies.Assist in generating necessary reports and summaries as required.Stay informed about CentralReach features and best practices to optimize data entry processes.

Join RemoteVA PH as an Apparel Data Entry Specialist for the A2000 Program, where your meticulous attention to detail and organizational skills will play a crucial role in ensuring data accuracy and integrity across our systems. This remote position is perfect for someone experienced in data entry tools, particularly with hands-on expertise in creating purchase orders and managing item setups within the A2000 software.Key Responsibilities- Accurately input, update, and maintain product, sales, and inventory data within company systems.- Guarantee the consistency and accuracy of records across the A2000 Program and Microsoft Excel.- Manage the creation and processing of Purchase Orders (P.O.s).- Set up new items in the A2000 software, ensuring all product details and attributes are correctly entered.- Conduct thorough verification, cross-checking, and correction of data to eliminate errors.- Generate, organize, and maintain comprehensive reports for management review.- Collaborate effectively with internal teams to fulfill data requirements.- Safeguard sensitive company information by adhering strictly to confidentiality protocols.

Job Title: Remote Personal Assistant (Dominican Republic)Location: Work from Home Employment Type: Full-TimeJob OverviewWe are seeking a dedicated and detail-oriented Remote Personal Assistant to provide essential administrative and clerical support to our dynamic team. The ideal candidate will demonstrate strong organizational skills, a proactive approach to problem-solving, and the ability to manage multiple tasks efficiently within a virtual workspace. A degree in Business, Finance, or related fields would be advantageous.Key ResponsibilitiesClerical Support: Manage phone calls, take messages, and direct calls appropriately.Scheduling: Organize and manage calendars, arrange meetings, and coordinate logistical details.Email Management: Process incoming and outgoing emails with professionalism and efficiency.Data Entry & Record Keeping: Accurately maintain data using Excel spreadsheets or similar tools.Customer Service: Address inquiries, provide information, and ensure a high level of customer satisfaction.Administrative Support: Assist various departments and team members with administrative tasks as required.Project Assistance: Contribute to special projects, conduct research, and complete other assignments as needed.Endorsement Verification: Verify that endorsed Virtual Assistants (VAs) possess relevant qualifications in Business, Finance, or similar fields.RequirementsQualificationsBachelor’s degree in Business Administration, Finance, or a related field (preferred).Proven experience as a Personal Assistant, Virtual Assistant, or in an administrative role.Excellent organizational and time-management skills.Strong written and verbal communication skills.Proficiency in Microsoft Office Suite (Excel, Word, Outlook) or Google Workspace.Ability to handle sensitive information with confidentiality.Self-motivated, detail-oriented, and capable of working independently.Fluent in English (with no Spanish accent).