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IT Technical Support Engineer

Saildrone Inc.Alameda, California, United States
On-site Full-time $79.4K/yr - $99.3K/yr

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Experience Level

Entry Level

Qualifications

To succeed in this role, candidates should possess:Experience in IT support, particularly with end-user environments for Mac, Windows, and Linux systems. Strong problem-solving abilities and a commitment to exceptional customer service. Familiarity with ticketing systems and support lifecycle management. Knowledge of security protocols and compliance in defense environments is a plus. Excellent communication skills, both verbal and written.

About the job

ABOUT SAILDRONE

Saildrone Inc. is a pioneering maritime defense company and the foremost authority in autonomous unmanned surface vehicles (USVs). With unparalleled operational experience across the ocean and active combat-deployed systems, we support national security and force projection globally, operating 24/7/365.

Our headquarters for manufacturing and R&D are situated in Alameda, CA, while we have business development and sales operations in Washington, DC, and deployment hubs across Europe and the Middle East. By integrating proven autonomous operations, edge computing, advanced sensing, and renewable power, Saildrone is redefining the operational capabilities of the Navy of the future. Join our dynamic and mission-oriented team at the leading edge of maritime security and autonomous technology innovation.

POSITION OVERVIEW

We are on the lookout for an IT Technical Support Engineer to join our dedicated IT team. Reporting to the Senior Director of IT, you will be instrumental in equipping Saildrone’s workforce with reliable, secure, and scalable technology. Your contributions will be vital in ensuring that employees can operate efficiently across engineering, manufacturing, and mission operations. This role will significantly impact productivity, security, and Saildrone’s capacity to expand as a leader in defense and maritime technology. We seek a talented individual who excels in providing outstanding end-user support, simplifies technical complexities, and fosters continuous improvement in fast-paced, regulated environments.

TEAM DYNAMICS

The IT team is dedicated to delivering secure, reliable, and user-focused technology throughout Saildrone’s global operations. Our emphasis is on developing scalable IT systems and support processes that enable engineering innovation and mission execution, all while adhering to national security and defense compliance frameworks.

KEY RESPONSIBILITIES

  • End-User Technical Support: Provide prompt, user-centric technical support for both on-site and remote global users to maximize productivity and address day-to-day technical issues across Mac, Windows, and Linux platforms.
  • Support Lifecycle Ownership: Manage support tickets from start to finish, including triage, troubleshooting, and informed hand-offs, ensuring consistent communication and resolution within a defense-regulated environment.
  • Systems & Account Deployment: Implement secure onboarding and offboarding processes, including the configuration of end-user hardware and identity management (Okta/JAMF).

About Saildrone Inc.

Saildrone Inc. is at the forefront of maritime defense and autonomous technology, recognized globally for our innovative solutions in unmanned surface vehicles. Our commitment to enhancing national security and operational effectiveness drives our mission.

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