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IT Technical Support Specialist

NiCEIsrael - Raanana
Hybrid Full-time
Position filled

Experience Level

Experience

Qualifications

Proven experience in IT support roles. Strong knowledge of Mac and Windows operating systems. Familiarity with enterprise A/V solutions. Excellent communication and problem-solving skills. Ability to work independently and in a team-oriented environment.

About the role

At NiCE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be game changers, and we always strive for excellence. If you're passionate about innovation and looking for an exhilarating career that ignites your enthusiasm, you've come to the right place.

What does the role entail?

As an IT Technical Support Specialist, you will play a crucial role in supporting a dynamic hybrid environment (Mac & Windows) and managing enterprise audiovisual solutions. You'll independently navigate our ticketing system to manage your tasks efficiently while maintaining high service levels within our fast-paced IT/AI organization.

How will you contribute?

Incident, Problem & Request Management

  • Independent Ticket Management: Take ownership of your tickets and ensure timely resolution.
  • Technical Troubleshooting: Resolve issues across various platforms effectively.
  • Collaboration: Work closely with other IT team members to enhance overall service delivery.

About NiCE

NiCE is a forward-thinking company that thrives on innovation and excellence. We are committed to creating an environment where challenges are met with enthusiasm and creativity. Join us to be part of a team that is passionate about making a difference.

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