About the job
If you're enthusiastic about customer service and modern technology, consider joining one of the leading BPO companies in Lisbon! Our client, a global powerhouse and one of Portugal's largest employers, is renowned for its exceptional workplace culture and has consistently been recognized as one of the best companies to work for in Portugal by the Great Place to Work Institute and Exame Magazine.
As a Customer Support Agent, your primary goal will be to deliver outstanding service to customers while representing prestigious international brands.
Your Role as a Customer Support Agent:
- Respond to incoming calls and customer inquiries;
- Handle phone inquiries, offering support and solutions to customer issues with empathy and efficiency;
- Maintain accurate records of customer interactions and feedback in the customer service database;
- Utilize troubleshooting techniques through open-ended questions, support documents, and system training;
- Provide recommendations for common issues or frequently asked questions.
