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Italian-Speaking Customer Service Representative for Subscription Services

Mercier ConsultancyRemote — Portugal
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Fluency in Italian and English, with excellent verbal and written communication skills. Strong orientation towards customer service and a proactive problem-solving approach. Preferred experience in customer service, especially within subscription-based services or tech support. Able to manage multiple inquiries and provide timely resolutions. Detail-oriented with excellent organizational skills. Genuine interest in subscription services and customer satisfaction. Familiarity with customer support software and CRM systems is a plus.

About the job

Join Mercier Consultancy as an Italian-Speaking Customer Service Representative, supporting our client's subscription services team based in Greece. This vital role involves delivering outstanding customer support to our Italian-speaking clientele, assisting with inquiries about our subscription offerings to ensure an exceptional user experience.

Your proficiency in Italian will be key as you help customers navigate the subscription process, addressing any questions or concerns while ensuring they fully utilize our services. Your dedication to providing top-tier customer service will significantly contribute to customer satisfaction and loyalty.

Key Responsibilities

  • Deliver exceptional customer service in Italian via phone, email, and chat for subscription inquiries.
  • Assist customers with account-related issues, billing questions, and service features.
  • Efficiently resolve customer complaints, ensuring positive outcomes.
  • Accurately document customer interactions in our CRM system.
  • Collaborate with internal teams to escalate and resolve complex issues as necessary.
  • Collect customer feedback to support product and service improvements.
  • Stay updated on the latest trends in subscription services and industry standards.

About Mercier Consultancy

Mercier Consultancy is dedicated to providing exceptional customer service solutions. Our team works collaboratively to enhance user experiences across various subscription-based services, ensuring client satisfaction and engagement.

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