ITSM Incident & Problem Manager

Join Convera, a leading provider of innovative payment solutions, as a Data Engineer. In this role, you will be responsible for designing and implementing data pipelines, ensuring data integrity, and optimizing data flow for our advanced analytics initiatives. Collaborate with cross-functional teams to leverage data for strategic decision-making while enhanc…

Join Our Team as an ITSM Incident & Problem Manager!At Convera, we are in the process of establishing a Global Command Center that will provide 24/7 operational oversight, ensuring service availability and incident leadership across our organization. As the Incident Manager, you will play a pivotal role in safeguarding service reliability, enforcing ITSM discipline, and achieving consistent operational outcomes. Your responsibilities will extend beyond merely reacting to incidents; you will be accountable for service health, availability, and reliability KPIs, overseeing the entire execution of Incident and Problem Management practices while acting as the key liaison between technology teams, business stakeholders, and executive leadership during incidents.Core Objectives of Your Role:Ensure high service availability and reliability for customer-facing and critical internal services.Lead major incidents with clarity, structure, and urgency.Guarantee consistent execution of ITSM processes, particularly in Incident and Problem Management.Deliver real-time operational visibility and executive-ready communications.Pursue continuous improvement in operational KPIs and service stability.Key Responsibilities:Incident & Major Incident ManagementAct as the Incident Manager / Major Incident Manager for high-severity incidents, coordinating incident bridges and war rooms, and driving rapid triage, clear ownership, and timely decision-making.Ensure accurate classification, prioritization, and escalation of incidents based on their impact and urgency.ITSM Process Ownership & GovernanceUphold ITIL-aligned Incident and Problem Management practices.Maintain comprehensive documentation in ServiceNow, including impact assessments, incident timelines, and root cause summaries.Serve as the Problem Manager to identify recurring issues, mitigate systemic risks, and ensure root cause analyses are actionable.Act as a process authority during incidents, ensuring adherence to defined ITSM standards.

Convera seeks a Senior Cybersecurity Engineer in Pune to protect digital assets and information systems. The focus is on building, implementing, and managing security measures to defend the company’s network and data against cyber threats. Main responsibilities Develop and maintain security controls for network and information systems Conduct risk assessments to find and address vulnerabilities Design security architectures that meet regulatory requirements Ensure compliance with security regulations and standards Respond to security incidents and support investigations Work with teams throughout the company to strengthen security Collaboration This role works closely with cross-functional teams to identify risks, implement solutions, and improve security practices across Convera.

Senior Software Engineer - Data Architect Join Convera, a leader in Foreign Exchange payments processing, as a Senior Software Engineer. This role allows for Work From Home options in Pune. We are looking for a seasoned Senior Software Engineer to spearhead the development and optimization of our data systems. Reporting to the Senior Manager, you will be part of a vibrant team dedicated to enhancing data architecture strategies and implementing robust data governance across our organization. This position demands an in-depth comprehension of business processes, technology, data management, and compliance with regulatory standards. You will collaborate closely with business and IT leaders to align the enterprise data architecture with our business objectives while ensuring adherence to data governance policies. Your tasks will involve working alongside data modelers, data engineers, analysts, and cross-functional teams to build a new data platform, integrate diverse data sources, and guarantee data availability for various applications and reporting needs. Familiarity with AI/ML technologies and collaboration with data scientists to fulfill their data requirements is also expected. Key Responsibilities: Design and Develop Data Architecture Solutions: Create scalable and efficient data architecture solutions on the enterprise data platform using tools like Snowflake, Tableau, and AWS. Collaborate on Data Models: Engage with stakeholders to understand data requirements. Lead the architecture and design of data models, schemas, data mappings, and transformations that meet business and analytical needs. Data Integration and Governance: Work with teams to design and maintain data integration solutions, ensuring high data integrity and compliance with security regulations. Business Intelligence Development: Implement semantic models to enhance business intelligence capabilities and reporting solutions.

Role overview Convera is hiring an Infrastructure Engineer - Network for its Pune office. This position centers on designing, implementing, and maintaining the network infrastructure that supports Convera’s solutions. The role involves close collaboration with teams across the company, with a focus on network reliability, performance, and security. What you will do Design and implement network infrastructure that meets business requirements Maintain and monitor network systems to promote stability and strong performance Collaborate with colleagues in different departments to address network needs and resolve issues Support the security and integrity of network operations Requirements Solid experience with network technologies Interest in infrastructure development Ability to work on challenging projects This position fits engineers who enjoy tackling complex problems and contributing to dependable infrastructure in a collaborative environment.

Join Convera as a Senior Infrastructure Engineer - AWS Cloud Platform!We are seeking a talented and experienced Senior Infrastructure Engineer to play a pivotal role in designing, automating, and governing large-scale AWS environments. This position offers the flexibility of work-from-home while being based in Pune.Your contributions will support secure multi-account architectures, hardened image pipelines, API-driven platform services, and AI-enabled cloud capabilities that enhance team deployments, ensuring they are reliable, cost-effective, and fully aligned with the AWS Well-Architected Framework.Your Key Responsibilities Include:Designing and implementing scalable and available AWS infrastructure leveraging services such as EC2, S3, RDS, VPC, ELB/ALB/NLB, CloudFront, and Global Accelerator.Contributing to disaster recovery and business continuity solutions across multiple availability zones and regions.Enhancing platform performance, security, and cost efficiency for enterprise workloads.Integrating AWS Global Accelerator to bolster global application performance and availability.Implementing AWS Private Link for secure, private connectivity to both internal and third-party services.Deploying and optimizing CloudFront distributions for efficient global content delivery and enhanced edge security.Designing and securing API architectures utilizing API Gateway, Lambda, ALB-based APIs, and private API endpoints.Multi-Account Strategy & New Account Provisioning:Supporting AWS multi-account architecture through AWS Organizations and AWS Control Tower.Automating new account provisioning with standardized guardrails and baseline security controls.Implementing Service Control Policies (SCPs), centralized logging, cross-account IAM roles, and enterprise networking standards.Applying governance for VPC designs, shared services, Private Link endpoints, and inter-account connectivity.Hardened AMI Strategy & Image Management:Building and supporting golden AMI pipelines using EC2 Image Builder.Developing CIS-hardened Linux and Windows AMIs with automated patching and vulnerability remediation via AWS Systems Manager (SSM).Integrating AMI pipelines with CI/CD workflows to ensure compliance and minimize drift.Managing versioning, lifecycle policies, and automated AMI distribution across accounts and regions.Join us in delivering innovative cloud solutions and become a key player in our Cloud Infrastructure Engineering team!

Join Convera as an Infrastructure Engineer specializing in End User Computing and Tier 1.5 Support!We are looking for a proactive and technically adept Infrastructure Engineer to enhance our IT Operations team. This pivotal role involves delivering Tier 1.5 end user support, managing end user computing infrastructure, and guaranteeing a reliable, secure, and responsive IT service experience for our employees.In this position, you will serve as a vital frontline and escalation support resource, responding to inbound calls and chats, tackling issues that extend beyond basic Tier 1 troubleshooting, and collaborating closely with Tier 2 and Tier 3 teams to ensure the swift resolution of incidents.Our Core Values: We are driven by principles such as Customer Champions, Growth Mindedness, Truth Seeking, Fast Movement, High Achievement, and Respectful Candor.Embrace the opportunity to modernize IT operations and make a significant impact!

Role OverviewAs a Staff Data Engineer at Pattern, you will play a pivotal role as a technical leader and systems thinker within our Data Engineering team. Your primary focus will be on designing and scaling our canonical data model to ensure the delivery of high-quality, trusted data. By transforming complex raw data into accessible and efficient tables through innovative pipelines, you will facilitate analytics, forecasting, and AI/ML initiatives. You will lead by influence, shaping our technical direction, mentoring fellow engineers, and establishing the 'single source of truth' that propels Pattern's global expansion.

Join IPG Mediabrands as a Data EngineerAre you passionate about data and technology? At IPG Mediabrands, we are seeking a skilled Data Engineer to help us design and implement robust data solutions that drive our marketing strategies. As part of our dynamic team, you will work with cutting-edge tools and technologies to manage and analyze vast datasets for our global clients.

Join Our Team as a Senior Data Engineer!At Brillio, we are seeking a talented Senior Data Engineer to enhance our AI & Data Engineering department. You will play a crucial role in developing data-driven solutions that empower businesses to make informed decisions. You will collaborate with cross-functional teams, leveraging your expertise to drive innovation and efficiency.

Join our dynamic team at Syngenta Group as a Data Engineer. In this role, you will leverage your analytical skills to design and implement robust data pipelines and contribute to data-driven decision-making processes. You will work in a collaborative environment, utilizing modern technologies to optimize data management and performance.

Role overview Convera seeks a Compliance Operations Associate based in Pune. This position plays a part in supporting compliance activities and helps the organization uphold regulatory standards. Key responsibilities Collaborate with various teams to enhance and maintain compliance processes. Assist with daily tasks that ensure regulatory requirements are met. Take part in efforts to strengthen compliance controls throughout the organization. Professional development This role offers a path for growth within compliance operations at Convera, providing opportunities to build expertise in regulatory practices.

Position OverviewJoin Assent as a Senior Data Engineer, where you'll be pivotal in enhancing our data engineering practices while serving as a hands-on technical expert. In this role, you'll be instrumental in the vision and implementation of our data engineering strategies, developing secure, scalable, and high-performing data platforms. Your responsibilities will include leading significant technical initiatives, collaborating on architectural decisions, and executing complex data engineering tasks that align with Assent's business objectives. You will engage in designing, developing, and implementing advanced data solutions, providing mentorship and technical guidance to fellow engineers. Your work will have a substantial impact across the organization as you advocate best practices, innovate our data engineering capabilities, and work on the technical solutions necessary for advancing our data systems.Key ResponsibilitiesShape the strategic vision for data engineering and participate in the design and development of intricate data solutions, emphasizing scalability and performance.Design and establish new data systems and infrastructure to guarantee the reliability and scalability of our data systems through active involvement in daily engineering tasks.Impact key decisions regarding our data technology stack, infrastructure, and tools while engaging in hands-on engineering tasks related to new data architectures and workflows.Set coding standards and best practices for the Data Engineering & Operations team, conducting code reviews to uphold high-quality, consistent code.Collaborate closely with database developers, software developers, product managers, and AI/ML teams to ensure alignment of data initiatives with Assent's organizational goals.Work alongside team members to track progress, reassess priorities, and meet project deadlines and objectives.Identify opportunities for internal process enhancements, including automation of manual tasks and optimization of data delivery.Actively support colleagues in continuous learning by offering technical guidance and training in data engineering development, analysis, and execution.

Are you passionate about data and eager to drive partner success? If you possess a blend of tenacity and analytical skills, we invite you to join Pattern! We are on a mission to elevate one of the fastest-growing companies in the United States, and we need your expertise to help us achieve our goals.At Pattern, we empower brands to thrive on global ecommerce marketplaces through our cutting-edge technology and artificial intelligence. By harnessing over 46 trillion data points and advanced machine learning models, we optimize and automate all facets of ecommerce growth—ranging from advertising and content management to logistics, pricing strategies, forecasting, and customer support. Every day, numerous global brands leverage Pattern's ecommerce acceleration platform to enhance their revenue across more than 60 international marketplaces, including giants like Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To explore more about us, please visit pattern.com or reach out via email at press@pattern.com.Pattern has garnered recognition as one of the fastest-growing tech firms in North America by Deloitte and has been celebrated as one of the best-led companies by Inc. We prioritize employee experience at the core of our business model and have been acknowledged as one of Newsweek’s Global Most Loved Workplaces®.As a Senior Data Engineer at Pattern, you will tackle vital business challenges that significantly influence our competitive advantage, utilizing your expertise to drive impactful solutions.

Convera seeks a Compliance Operations Associate based in Pune. This position plays a key part in supporting regulatory compliance and upholding internal policies. The role involves working closely with teams from different parts of the company to drive compliance projects and address risk areas. Key responsibilities Assist with compliance initiatives throughout the organization Collaborate with colleagues across multiple departments Identify areas where risks may arise Help develop strategies to reduce those risks Who will succeed This role is well-suited to individuals interested in compliance and operations. Those who are eager to learn and develop new skills within a collaborative environment will find strong alignment with the position.

About TripleLiftAt TripleLift, we are dedicated to revolutionizing the digital advertising landscape by integrating stunning creative, quality publishers, insightful data, and intelligent targeting. With over 1 trillion monthly ad transactions, our platform empowers publishers and platforms to effectively monetize their offerings. Our cutting-edge technology enables top brands to connect with audiences through online video, connected television, display, and native ads. Our innovative solutions, premium formats, and dedicated support team are why brands and enterprises trust us to enhance their advertising performance.As a proud member of the Vista Equity Partners portfolio and NMSDC certified, we are committed to economic inclusion and diversity in our spending initiatives. Discover how TripleLift is elevating the programmatic advertising ecosystem at triplelift.com.The Role:We are looking for a Senior Data Engineer to join our dynamic and impactful Data Engineering team. In this role, you will be instrumental in expanding and optimizing our high-volume, low-latency data platform architecture, enhancing data flow, and streamlining data collection processes for cross-functional teams. The ideal candidate is a seasoned data pipeline engineer and an adept data wrangler who thrives on optimizing and building data systems from the ground up. This position will collaborate with software engineers, product managers, business intelligence analysts, and data scientists to drive data initiatives and ensure the consistent application of optimal data delivery architecture across new and ongoing projects. Candidates should be self-directed and capable of supporting the diverse data needs of multiple teams, systems, and products. You will be excited about the prospect of optimizing or redesigning our data architecture to support the next generation of products and initiatives.

Lead Data EngineerJoin our innovative team at Brillio as a Lead Data Engineer. In this pivotal role, you will spearhead the design and implementation of cutting-edge data engineering solutions that empower our clients to harness the full potential of their data. Collaborate with cross-functional teams to develop robust data pipelines, ensuring data quality, scalability, and efficiency. Your expertise will drive the success of our AI and data engineering initiatives, making a significant impact on our clients' business outcomes.

Join Pattern as a Principal Data Engineer and take the lead in shaping our data engineering landscape! In this pivotal role, you will be a key technical leader, driving the design and scalability of our canonical data model to ensure the delivery of reliable, high-quality data. Your expertise will transform complex, raw data into user-friendly tables, enabling efficient analytics, forecasting, and leveraging AI/ML through robust pipeline architectures. You will influence technical direction, mentor fellow engineers, and contribute to building the 'single source of truth' that propels Pattern's global expansion.

About Us Capco, a Wipro company, is a leading global technology and management consulting firm. Recognized as the Consultancy of the Year at the British Bank Awards and ranked among the Top 100 Best Companies for Women in India 2022 by Avtar & Seramount, we operate in 32 cities worldwide and support over 100 clients in the banking, financial, and energy sectors. Our expertise lies in delivering transformative solutions that drive deep change. WHY JOIN CAPCO? Engage in exciting projects with major international and local banks, insurance firms, payment service providers, and other key industry players. Be part of initiatives that are reshaping the financial services landscape. MAKE AN IMPACT Utilize your innovative thinking and delivery excellence to help our clients transform their operations. Collaborate with industry partners to deliver groundbreaking work that is revolutionizing energy and financial services. #BEYOURSELFATWORK Capco fosters an inclusive and open culture that celebrates diversity and creativity. CAREER ADVANCEMENT At Capco, we embrace a flat hierarchy where everyone has the chance to grow alongside the company, taking control of their career progression. DIVERSITY & INCLUSION We believe that diverse perspectives and backgrounds provide us with a competitive edge. MAKE AN IMPACT Location: Pune/BangaloreExperience Range: 5–9 years Role Overview:The Senior Data Engineer will be responsible for designing and developing intricate data pipelines, ensuring comprehensive solution delivery across enterprise-scale Big Data environments. This role focuses on data reliability, performance, and adherence to engineering best practices. Must-Have Skills:• 5–9 years of experience in Data Engineering within Data Warehouse/Data Lake/Lakehouse environments• Proficient in Spark development (Scala/Python/Java) on Hadoop or object storage• Strong SQL skills (Oracle/Netezza/Hive or similar)• Proven experience in delivering large-scale data pipelines• Familiarity with Agile/Scrum methodologies Optional Skills:• Experience building NiFi pipelines and using cloud platforms is a plus.