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Experience Level
Mid to Senior
Qualifications
Proven experience in ITSM and ITIL architecture. Strong understanding of ITIL processes and best practices. Ability to lead ITSM projects from conception to implementation. Excellent communication and collaboration skills. Relevant certifications (e.g., ITIL Expert, ITIL Master) are a plus.
About the job
Miratech is seeking an ITSM/ITIL Architect in Bucharest. The role centers on implementing and refining IT Service Management frameworks, with a particular focus on ITIL practices. This position helps drive the adoption of ITIL methodologies across the organization to enhance service quality and operational efficiency.
What you will do
Encourage and guide teams in adopting ITIL standards across various projects
Collaborate with cross-functional groups to design and deliver ITSM solutions that fit client needs
Support ongoing improvements in IT service delivery, ensuring processes align with business objectives
Take part in initiatives aimed at continuous service improvement
Requirements
Proven experience implementing and optimizing ITSM frameworks, with a strong emphasis on ITIL
Ability to work effectively with both technical and business teams
Solid understanding of IT service delivery and process improvement
Location
This role is based in Bucharest.
About Miratech
Miratech is a leading global IT services and consulting company, committed to delivering top-notch solutions to clients worldwide. With a focus on innovation and quality, we strive to create a collaborative environment that fosters professional growth and development.
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