About BraintrustBraintrust is an innovative AI observability platform that seamlessly integrates evaluations and observability into a unified workflow. By providing developers with enhanced visibility into AI performance in production, Braintrust empowers teams to refine and elevate their AI systems.Our platform is trusted by leading companies such as Notion, Stripe, Zapier, Vercel, and Ramp, enabling them to compare models, test prompts, and detect regressions, ultimately transforming production data into superior AI with each iteration.About the RoleAt Braintrust, exceptional developer support is a crucial part of our strategic advantage. We cater to developers working on LLM-powered applications who thrive in fast-paced environments. Our success hinges on our ability to facilitate their progress.We are seeking both mid-level and senior Developer Support Engineers who are passionate about helping developers navigate complex technical challenges to achieve their objectives. Your role will involve troubleshooting issues, identifying effective workarounds, and documenting insights to aid future developers in accelerating their delivery.This position requires a blend of technical acumen, developer empathy, and collaboration across Engineering, Solutions, and Product teams. If you relish solving intricate problems, articulating technical concepts clearly, and simplifying developers’ workflows, we’d be excited to connect with you.Our ideal candidate is based in the London metro area for hybrid collaboration, though we are flexible for experienced candidates willing to work within matching timezone hours.ResponsibilitiesDiagnose, troubleshoot, and resolve API and SDK issues alongside customer codebases (Python or TypeScript).Reproduce customer-reported bugs, identify probable causes in our codebase, and collaborate with Engineering to rectify them.Manage support communications with developers utilizing Braintrust — primarily via Slack and email — and foster trust through clear, technical, and empathetic interaction.Develop and maintain knowledge base documentation that transforms uncertainties into certainties, enabling future developers to progress unhindered.Spot opportunities to enhance the developer experience, including tools, documentation, and support processes.Write scripts, resolve bugs, and contribute to internal tools that streamline the support experience.Gather and relay customer feedback to Product and Engineering teams, aiding in shaping roadmap priorities.Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
Nov 3, 2025
