Java Developer with Mandarin Proficiency

Join cxmdirect as a Back Office Executive!As a vital member of our team, you will be responsible for evaluating business processes, anticipating needs, and identifying areas for enhancement while implementing effective solutions. Your role includes coordinating with the risk department on leverage change requests and escalating trading issues as necessary.Additionally, you will maintain regular communication with team leads and sales to fulfill specific internal brokerage requests and restructure network frameworks. Liaising with technology providers to resolve complex disputes and cross-checking with payment service providers on funding issues will be crucial in this position.You will also manage internal ticketing systems to address feedback or issues within the department, perform financial checks on transactions, and collect relevant technical information regarding any complaints. A key responsibility will be performing KYC validations and overseeing the client lifecycle from onboarding to exit, ensuring adherence to established policies and procedures.Your contributions will be essential in driving continuous improvements to enhance the efficiency and effectiveness of our fraud operations.

Join our dynamic team at ajobthing1 as a Customer Service Executive specializing in Mandarin communication. This role allows you to work remotely while providing exceptional support to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Role Overview Radius Limited is looking for a Sales Advisor fluent in Mandarin to join the team in Kuala Lumpur. This role centers on building strong relationships with clients from a range of backgrounds and delivering attentive, personalized service. What You Will Do Engage with customers in Mandarin and other languages as needed Listen to client needs and recommend suitable solutions Support customers throughout the sales process with clear, helpful communication What We’re Looking For Fluency in Mandarin Strong interest in sales and customer service Ability to connect with people from diverse backgrounds If you enjoy working with people and thrive in a lively setting, Radius Limited would like to hear from you.

Efficiently process daily operational requests from customers, ensuring timely and accurate responses.Take ownership of daily operational tasks, collaborating with stakeholders to execute necessary actions.Maintain strong follow-through on customer inquiries, effectively managing their expectations.Meet key performance metrics while contributing positively as a team player, demonstrating a willingness to assist colleagues.Adhere strictly to standard operating procedures (SOPs) and manuals in daily operations.Proactively escalate any identified gaps or shortcomings in processes to the team leader.Excel in daily responsibilities by staying informed on ongoing training and updates regarding process, systems, and campaigns.Be attentive to issues that may need escalation and could signify larger problems.Manage customer expectations by escalating complex requests to the Team Leader to find mutually beneficial solutions.Engage in daily huddles to share key highlights, updates, successes, and learning points from previous days.Ensure a positive customer experience in every interaction with clients.Embrace and integrate ZFX's core values into daily tasks while serving clients and collaborating with internal stakeholders.

Key Responsibilities:Ensure the efficient functioning of our MT4 and MT5 trading platforms by managing risk strategies and delivering technical assistance.Engage in the design and enhancement of innovative trading systems, tools, and products.Analyze current market trends, address trading inquiries, and offer informed solutions.Conduct thorough risk assessments to evaluate the company's exposure to market fluctuations.Oversee trading operations and configurations within the MT4 Administrator and associated systems.Provide training to trading and dealing teams on utilizing the MT4 Administrator and relevant systems effectively.Continuously enhance your expertise in FX and CFD products and trade execution methodologies.

NielsenIQ is looking for a Data Operation Analyst fluent in Mandarin to join the team in Kuala Lumpur (KL Eco City Bangsar). This position centers on analyzing data sets and maintaining high standards of data accuracy. The analyst will play a key part in supporting client business strategies by delivering clear, actionable insights. Main responsibilities Analyze and interpret data sets to identify trends and patterns Ensure the accuracy and reliability of data used in reports and projects Collaborate with multiple departments to improve data operations Contribute to the success of projects by providing insights and recommendations Requirements Fluency in Mandarin Strong attention to detail Ability to work closely with cross-functional teams This role focuses on supporting both internal teams and clients through careful data analysis and effective communication across departments.

Role Overview:Join our dedicated Customer Service team at Zeal Group, where we strive to enhance our clients' experiences with our products and services. As a Customer Service Associate, you will play a crucial role in identifying and addressing any issues that may arise, ensuring a seamless journey for our customers. Our goal is to continuously improve and exceed customer expectations, making every interaction a positive one.Key Responsibilities:Respond to customer inquiries via online chats, emails, and phone calls promptly and accurately.Meet performance metrics while being a supportive team player, willing to go the extra mile for your colleagues.Adhere to standard operating procedures and manuals in daily tasks.Identify and escalate any gaps or shortcomings in existing processes to the team leader.Document and communicate common customer inquiries and issues on a daily basis.Stay updated with training and changes to processes, systems, and campaigns to excel in daily responsibilities.Monitor customer concerns that may indicate larger underlying problems that require escalation.Manage customer expectations by escalating complex inquiries to the Team Leader for mutually beneficial solutions.Participate in daily huddles to discuss key focuses, updates, successes, and learning points.Ensure a positive customer experience in every interaction with clients.Embody Zeal Group's core values in all dealings with clients and internal stakeholders.Qualifications:Possess a Diploma or Degree in a relevant field.Have 2 to 3 years of experience in customer service or contact centers.Experience in the FX/Finance industry is a distinct advantage.Able to perform multiple tasks efficiently, quick to learn, and equipped with strong problem-solving skills and customer relations acumen.Fluent in Mandarin and English, both verbal and written.Willingness to work shifts as required.Benefits:Life InsuranceMedical Coverage

Role overview NielsenIQ is looking for a Panel Customer Service Associate to join the team in KL Eco City. The role centers on supporting a wide range of customers, with a particular need for strong Mandarin language skills. Recent graduates are encouraged to apply. What you will do Respond to customer inquiries, providing clear and helpful information Communicate with panelists in Mandarin as well as other required languages Support efforts to maintain a high level of customer satisfaction What you will gain Hands-on experience in customer service Opportunities to learn about data analytics while working with a supportive team

Avomind is hiring a Mandarin-speaking Customer Service Representative for its client support team in Kuala Lumpur. This position reports to the Team Lead or Senior Customer Service and centers on assisting Mandarin-speaking clients. Key responsibilities Handle customer inquiries through phone, email, and live chat channels Provide clear and accurate information about financial products and services Resolve client issues promptly Collaborate with team members to ensure a positive customer experience Location This role is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join Our Team as a Billing & Collection Specialist! About Us:At Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating their operational challenges. Our innovative multi-product ecosystem integrates AI-driven order processing, delivery solutions, payment technologies, and point-of-sale software to create seamless connections between restaurants and their customers. By combining advanced technology with human insight, we tackle the real-world issues faced by small business owners.Our customer-first approach drives our success, as we believe that when our clients thrive, so do we. With the restaurant industry in the U.S. representing over a $1 trillion total addressable market, we aim to provide affordable technological solutions that were once exclusive to larger chains. Having achieved consistent profitability for nearly a decade, Tarro has experienced a remarkable 5x revenue growth over the past three years. As of our last fundraising round in mid-2022, we were valued at $450 million and have since expanded significantly in customer acquisition, product innovation, and team growth. Thousands of devoted restaurants trust Tarro to support their journeys, serving nearly 20 million customers along the way. We are proud to be recognized as one of Built In’s top companies to work for in 2024.To explore our culture, values, and how you can help small restaurants succeed, please visit us here!Your Role:We are looking for a native Mandarin speaker who possesses strong attention to detail, excellent organizational skills, and a client-focused mindset. If you are a quick learner ready to challenge the norm in pursuit of enhanced quality, efficiency, and accuracy, we invite you to become a part of our dynamic team. In the role of Billing and Collection Specialist, you will be crucial in ensuring a smooth invoicing and payments process for our clients. Your proactive engagement with clients and internal stakeholders will ensure prompt and precise processing of incoming payments. Collaborating closely with our accounting and other client-facing teams, you will help maintain financial records, resolve payment discrepancies, and deliver an exceptional client experience.

Project Process OverviewJoin our dynamic Outreach team as a GDO Outreach Operations Specialist, where your exceptional communication, time management, and organizational skills will shine. In this pivotal role, you will focus on researching and engaging with government and non-government entities across diverse markets to gather geographic data for our innovative global mapping platform using the Geo Data Upload Tool.Utilize your business development expertise and relationship-building abilities to identify and convey mutually beneficial opportunities to both partners and the project team, contributing to impactful outcomes.

Role OverviewWe are excited to welcome a Senior Payment Operations Specialist who is fluent in Mandarin to enhance our payment operations' stability and efficiency.Your primary responsibilities will include executing daily deposit and withdrawal transactions while performing in-depth analyses of payment costs and payment service provider (PSP) performance.This role transcends traditional operations, requiring a data-savvy individual who can pinpoint issues through analytical insights and champion continuous improvement initiatives.Furthermore, this position serves as a pathway to future management roles within the domains of Payment Cost, Payment Experience, Payment Risk, or Payment Product. Key Responsibilities:1. Payment Operations ManagementOversee and execute daily client deposit and withdrawal operations, ensuring precision, punctuality, and adherence to internal standards.Manage payment exceptions, transaction failures, and escalated cases by collaborating closely with PSPs, Customer Support, and Finance teams.Participate in a shift-based duty roster (24/7 coverage) to maintain uninterrupted payment operations.2. Payment Cost & PSP Performance EvaluationMonitor and analyze payment-related costs, such as transaction fees, channel costs, foreign exchange losses, and irregular charges.Evaluate key PSP performance metrics, including:Success rates for deposits and withdrawalsBreakdown of failure reasonsWithdrawal processing time (Service Level Agreement)Cost and fee frameworksRisk indicators and exceptionsDeliver data-driven insights and recommendations to bolster payment optimization and strategic decision-making.3. Data Management & ReportingUtilize Excel extensively for data cleaning, reconciliation, analysis, and reporting, requiring advanced formulas and pivot tables.Create and maintain dashboards and reports using Power BI, Metabase, or other BI/data analysis tools.Generate regular reports on payment operations and analysis for management and relevant stakeholders.4. Process Optimization & Cross-functional CollaborationSupport the enhancement of payment processes, rules, and Standard Operating Procedures (SOPs) to improve efficiency, transparency, and control.Collaborate with Payment, Finance, Customer Support, IT, and Product teams on payment-related initiatives and enhancements.5. Management Pipeline GrowthThis role is integral to the payment management talent pipeline.Depending on performance and business requirements, the candidate will gradually assume broader analytical and ownership responsibilities.Potential career paths may lead to roles in Payment Cost, Payment Experience, Payment Risk, or Payment Product management.

Teltonika has built a global reputation over 27 years as a manufacturer of IoT solutions, operating in 27 countries with more than 2,500 employees. Role Overview Teltonika is hiring a Chief Executive Officer (CEO) to lead its rapidly growing office in Kuala Lumpur, Malaysia. This role shapes the direction of one of the company’s largest international operations and has a direct impact on Teltonika’s presence in the region. What You Will Do Set and drive the strategic vision for Teltonika’s Malaysia office Ensure operational excellence and long-term business sustainability Work closely with the executive team at headquarters Engage with stakeholders to support and expand business growth What We’re Looking For Proven ability to lead at the executive level Strategic thinker who is comfortable making data-driven decisions Strong sense of accountability and commitment to results Experience guiding organizations through periods of growth and change This is a key leadership position for someone ready to guide Teltonika’s next chapter in Malaysia.

Cross Border Talents is seeking a Mandarin Speaking Support Agent for its Kuala Lumpur office. This position acts as the first point of contact for Mandarin-speaking customers, focusing on clear communication and helpful support to create a positive customer experience. Key Responsibilities Respond to customer inquiries in Mandarin in a timely and clear manner Assist with questions, issues, or specific requests from customers Work to resolve concerns and support ongoing customer satisfaction Requirements Fluency in Mandarin Interest in customer service work Comfortable in a busy work environment Enjoys helping others and finding solutions to problems This role is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join Sutherland as an ERP Specialist fluent in Mandarin or Cantonese in Kuala Lumpur, Malaysia. In this pivotal role, you will leverage your expertise in Enterprise Resource Planning systems to optimize our operations and enhance client satisfaction. Your fluency in Mandarin/Cantonese will enable you to communicate effectively with diverse stakeholders, ensuring seamless project execution and support.

CrossBorderTalents is looking for a Mandarin-Speaking Customer Success Specialist based in Kuala Lumpur. This role focuses on supporting users of a leading online shopping platform, handling both inbound phone calls and emails. The main goal is to deliver clear, accurate, and helpful assistance, ensuring each customer receives the support they need. Main responsibilities Guide customers step-by-step when placing online orders Respond to questions and requests through phone and email channels Safeguard customer financial details during payment transactions Resolve concerns to build and maintain customer loyalty Collaborate with team members to enhance overall service quality Take part in ongoing training to expand skillsets Meet or exceed performance targets set by the company What matters in this role Professionalism and a strong sense of responsibility are essential. The position requires a customer-first mindset, attention to quality, and a commitment to upholding the brand's reputation. Every interaction shapes the customer experience and reflects the values of the client.

Billing & Collections Lead (Mandarin Speaking)About TarroAt Tarro, we are dedicated to revolutionizing the way small brick-and-mortar restaurants operate. Our innovative products reduce operational burdens, allowing owners to connect seamlessly with their customers through our comprehensive ecosystem, which includes AI-driven order management, payment processing solutions, and point-of-sale software. By merging technology with human touch, we tackle real-world challenges that small business owners face.Our customer-first approach drives our success. With the US restaurant industry valued at over $1 trillion yet lacking in technological advancements for smaller establishments, we strive to offer affordable solutions comparable to those available to larger chains.As a profitable and largely self-funded startup, Tarro is on a path of remarkable growth. Valued at $450M during our last funding round in mid-2022, we have experienced significant advancements in customer acquisition, product innovation, and team expansion. Thousands of restaurants trust us to enhance their success, impacting nearly 20 million customers. We proudly earned recognition as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can contribute to empowering local restaurants, please visit us here.Position OverviewWe are in search of a dynamic and Bilingual (Mandarin/English) Billing & Collections Lead who possesses exceptional communication skills and the ability to simplify complex concepts for an optimal client billing experience and timely collection of accounts receivable. In this pivotal role, you will address billing disputes, promote preferred payment methods, and continuously seek ways to enhance the billing experience for both Tarro and our clients. Your blend of operational excellence and client-focused mindset will be instrumental in fostering Tarro’s financial stability and customer satisfaction.

The Payroll Specialist for the Asia-Pacific (APAC) region will oversee comprehensive payroll operations and accounting for multiple countries, including China, Japan, South Korea, and various other APAC markets. This pivotal role will ensure the precision of payroll processing, adherence to local statutory obligations, and accurate payroll-related accounting entries.In addition, the Payroll Specialist will work closely with HR, Finance, and external payroll providers to guarantee timely and accurate payroll processing and reconciliation.Fluency in both Mandarin Chinese and English is essential to effectively manage payroll operations in China.

About the PositionJoin NIQ, the world’s premier research organization, where innovation meets data science. Our Data Scientist Business Leaders are a diverse group of creative thinkers hailing from various fields such as statistics, research methodology, mathematics, psychology, business, engineering, physics, and demography. They are tasked with driving innovation, formulating new product ideas, and delivering intricate analyses to unearth valuable consumer insights.Key ResponsibilitiesLead data science initiatives to address client inquiries and offer insightful recommendations for complex challenges.Assist both internal and external clients in grasping data science frameworks and methodologies.Collaborate with senior leaders to engage with clients, understanding their business needs and proposing innovative solutions.Develop new solution use cases, prototypes, and proof of concepts by analyzing diverse datasets using Python.Gain comprehensive knowledge of Nielsen products and services to propose new solutions for client challenges.Work closely with other units within the Data Science team.Automate and enhance existing processes through innovative solutions.Explore large and varied datasets and apply cutting-edge technologies to create unique solutions.