Qualifications
Ideal candidates will possess strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. A passion for sports and customer service is essential.
About the job
DEPARTMENT OVERVIEW:
Join the Event Operations Team at the Boston Red Sox, where we are dedicated to providing a welcoming, inclusive, and unforgettable experience for every fan at Fenway Park. Our collaborative team is comprised of five groups working together to ensure that our fans enjoy every moment spent at the ballpark. From the moment you arrive at the gates, greeted by our Ticket Takers, to the elevator ride with our Elevator Operators, and the guidance offered by our Greeters and Ushers, we strive to deliver outstanding service. The Quality Control team plays a crucial role in maintaining high standards for your experience, including wait times for concessions and overall cleanliness. Together, we ensure that every fan is satisfied with their visit. The Event Operations team regularly evaluates the performance of its members to uphold our team's standards.
POSITION OVERVIEW
As a member of the Quality Control Staff, you will serve as a vital link between all departments at Fenway Park, including Event Operations, Security, Medical, Fan Services, Aramark, Ticket Office, and Facilities. Your responsibilities will include conducting pre-game inspections of the ballpark and performing in-game walkthroughs to ensure smooth operations. Quality Control team members utilize the Event Operations dispatch radio to log concerns and communicate effectively with other departments to address any issues that may arise.
“Please note that prior to the start of the 2026 season, you will be required to participate in and complete our New Hire, All Staff, and TEAM Trainings before your first workday.
The hourly pay for this position is $16.50.
About Boston Red Sox
The Boston Red Sox, one of the most storied franchises in Major League Baseball, is dedicated to providing an exceptional fan experience at the historic Fenway Park. Our commitment to excellence and community engagement makes us a leader in the sports industry.