About the job
Join the Sustainability Wave with AMCS
About Us:
AMCS Group is a leading sustainability software provider headquartered in Ireland, with a strong presence across Europe, the USA, and Australasia. Our team of over 1,300 talented professionals spans 22 countries, dedicated to delivering innovative technology solutions that pave the way for a carbon-neutral future.
Our Mission:
We specialize in cutting-edge SaaS solutions that enhance efficiency and promote sustainability in resource-intensive sectors. With over 5,000 clients across 23 countries relying on our Performance Sustainability software, we are committed to providing practical solutions that drive profitability and environmental resilience worldwide.
Our Culture:
At AMCS, we offer more than just a job; we provide a career path with a forward-thinking company that values innovation and community impact. With our Irish roots, we maintain a 'start-up' mentality, fostering a culture of connection among our work, customers, colleagues, and the broader community. This environment encourages openness, collaboration, and creativity.
We are currently seeking a motivated and skilled Application Support Engineer to join our rapidly expanding enterprise software team in Richmond, London. You will work on ECHO, our enterprise service management framework utilized by leading environmental service providers.
Recently, Selected Interventions became part of AMCS, and we continue to enhance our market-leading ECHO™ Service Management Framework, previously known as the AMCS Platform for Municipalities. Our solutions support large multinational organizations throughout the UK and beyond.
Located just moments from Richmond train, tube, and bus stations, our office is vibrant, friendly, and collaborative. We prioritize smart working, value work-life balance, and are passionate about leveraging technology to transform field service management.
Key Responsibilities:
Delivering 1st and 2nd line support for the ECHO application.
Updating clients who have raised issues via our in-house ticketing system, phone, or email.
Ensuring accurate categorization and resolution of all issues within our SLA.
Escalating complex issues to 2nd and 3rd line support or other departments as needed.
Troubleshooting and validating reported issues.

