About the job
As an Account Manager at Phocas Software, you will be responsible for nurturing and expanding the commercial relationships with our valued customers. Your primary focus will be on identifying growth opportunities, engaging in strategic discussions with executive stakeholders, and consistently enhancing customer satisfaction to maximize their investment in our solutions.
You will collaborate closely with the Customer Success team to transform adoption indicators into actionable business discussions, as well as work with cross-functional departments to ensure that the right solutions are delivered at the right time. This role is pivotal at the crossroads of relationship management and revenue generation, requiring a balanced approach to both.
If you possess sharp commercial insight, a genuine curiosity about your customers' businesses, and a passion for building meaningful partnerships within existing accounts, this position is tailored for you.
Why This Role Matters
- Revenue Growth: You will directly manage expansion revenue through upselling, cross-selling, and introducing new products.
- Customer Partnership: Develop deep executive relationships that enhance customer retention and advocacy.
- Commercial Execution: Convert Customer Success Qualified Leads (CSQLs) into a robust pipeline and revenue.
- Visibility & Predictability: Offer clear forecasts and pipeline insights to leadership.
- Cross-Functional Impact: Collaborate extensively with Customer Success, Marketing, Product, and Support teams to maximize customer value.
Are You the Right Fit?
- Demonstrated success in achieving commercial targets and managing full sales cycles.
- Strong commercial acumen with confidence in pricing and negotiation.
- Exceptional relationship-building and communication abilities with both executive and operational stakeholders.
- Capability to translate customer challenges into clear solution benefits.
- Highly organized and adept at managing multiple accounts simultaneously.
- Proactive, inquisitive, and customer-centric mindset with resilience in high-pressure situations.
- A passion for technology, continuous learning, and alignment with Phocas’ core values.