Qualifications
Required Experience and Skills:We highly value previous experience in debt collection and portfolio management. If you have worked in recovery or unpaid administration environments and are interested in a more strategic, relationship-oriented role, this position is perfect for you.Minimum of 2 years of experience in debt collection processes (mandatory) preferably in B2B collections.At least 2 years of experience in client interaction (sales, account management…).Education: Degree in Business Administration.Advanced Microsoft Office skills.Intermediate to advanced English proficiency.Competencies:Strong communication skills.Customer-oriented mindset.Team collaboration.Results-driven approach.
About the job
We are seeking a dedicated Account Manager for our Debt Collection team based in Madrid.
This role involves delivering commercial follow-up and ensuring top-notch Customer Service to foster the growth of Coface's B2B Debt Collection services, which assist businesses in recovering unpaid invoices in Spain and worldwide.
This is an outstanding opportunity for professionals with experience in debt recovery who are looking to transition into a more consultative, analytical, and relationship-focused role.
Reporting to the Head of Debt Collection, the position includes, but is not limited to, the following responsibilities:
Main Responsibilities:
- Implement strategies for client follow-up to achieve portfolio growth in debt recovery.
- Conduct periodic analysis of recovery management results for each client, presenting findings and proposals for optimizing results.
- Analyze your client portfolio, propose action plans, and execute agreed-upon strategies.
- Provide Customer Service for Debt Collection services (handling incidents, inquiries...) and ensure an optimal service level.
- Support internal customer service regarding Debt Collection (Regional Directors, agents...).
- Coordinate with internal departments at Coface to manage tasks related to clients and the debt recovery service (billing, collections...).
- Identify opportunities for cross-selling other Coface services.
- Propose improvements to existing processes.
About Coface
At Coface, our teams facilitate business transactions every day.With over 5,200 experts from more than 80 nationalities across 58 countries, we work together towards a common goal: to enable global commerce, helping businesses make the best decisions and grow smarter.With nearly 80 years of international experience, we offer a comprehensive range of solutions: Credit Insurance, Commercial Information, and Debt Recovery, all powered by a unique database, cutting-edge technology, innovation, and deep economic knowledge.Joining Coface means becoming part of a closely-knit international organization where your ideas matter. We foster a culture of learning, collaboration, and inclusion where you will take on responsibilities and see the impact of your actions.Shape the future of international trade with us. Join us!