About the job
The Account Manager – Mid Market position presents an exciting opportunity to join our growing Account Management team. Your primary focus will be managing and retaining customer relationships within a well-established segment of our business.
This role is office-based in Belfast, providing a dynamic and engaging work environment. Success in this position requires a strong customer-centric mindset, paired with a drive for customer retention and upselling. You will report directly to our Mid Market Sales Manager.
Your daily responsibilities will include:
- Managing a portfolio of clients and cultivating personal relationships, identifying expansion opportunities within your accounts, and ensuring relationship strength.
- Maintaining a churn rate of less than 5% within your customer base.
- Enhancing cross-selling and product penetration across your accounts.
- Providing exceptional customer experiences by surpassing client expectations.
- Ensuring profitability aligns with our commercial guidelines.
- Collaborating with internal teams and key stakeholders to guarantee an outstanding customer journey.
- Staying informed about industry trends and completing necessary training.
What we expect from you:
- Implementing a proactive review strategy for the customer base.
- Driving upselling and cross-selling initiatives, and building a sustainable sales pipeline.
- Executing a retention strategy to minimize churn in line with our objectives.
- Exhibiting strong commercial acumen to maintain margins and enhance profitability.
- Building long-lasting, meaningful relationships with assigned clients and key stakeholders.
- Maintaining a positive disposition in all customer interactions and establishing rapport.
- Being a collaborative team player.
- Exhibiting honesty, initiative, flexibility, and confidentiality.
- Fostering a positive workplace culture and atmosphere.