About the job
At Slice, we are on a mission to empower local pizzerias to thrive in the digital age. Founded by Ilir Sela, Slice believes that local restaurants should enjoy the advantages of large franchises while maintaining their unique independence. From our roots in Ilir's family pizzerias, we now support tens of thousands of eateries with the technology and services they need to serve their digitally savvy customers and build sustainable businesses. As we continue to expand, we are looking for talented individuals to join us in this vital mission.
Your Mission:
Help small business owners by providing them with the top-notch commerce solutions designed specifically for local, independent pizzerias.
Your Role:
As an Account Manager, you will lead a team of key account managers who utilize the Slice platform to empower our critical shop partners. You will manage a select portfolio of Key Accounts, addressing escalations, cancellations, and customer concerns. Your focus will be on delivering timely, proactive support that exceeds partner expectations while collaborating across departments to ensure the success of our shop partners. You will significantly contribute to the growth and success of your team and the overall Slice community. The ideal candidate will possess strong leadership skills, a knack for nurturing long-term client relationships, and a proven ability to resolve complex challenges.
This is a full-time role with working hours from 10 a.m. to 6 p.m. EST.
About Our Team:
The Account Management team is the backbone of our organization, dedicated to fostering Slice’s relationships with key accounts and delivering outstanding customer experiences. Our diverse team spans across Macedonia and various locations in North America. This position reports directly to the Account Management Team Lead.
Your Ingredients for Success:
- 4+ years of experience managing enterprise-level clients in a B2B or marketplace setting, preferably in the restaurant or hospitality sector.
- A solid track record of individual performance.
- Proven capability to oversee complex, high-value accounts with an emphasis on retention and growth.
- Demonstrated ability to manage customer complaints, escalations, and high-stakes situations with composure and clarity.
- Experience in mentoring peers, fostering a positive team environment, leading projects, sharing best practices, and acting as a reliable point of contact for team support and guidance.