About the job
At Compass, our mission is to assist individuals in finding their place in the world. Since our founding in 2012, we have been transforming the real estate industry with our comprehensive platform designed to empower residential real estate agents in providing exceptional service to both sellers and buyers.
As an Agent Experience Coordinator (AEC), you will be the welcoming face for our clients when they enter our Compass office. In this pivotal role, you will manage the office operations to ensure that everything runs seamlessly and embodies our Compass office standards. You will provide support to a select group of clients, assisting them with understanding Compass, training on our tools and programs, marketing requests, and more. Your passion for customer service and commitment to delivering an outstanding experience will be key as you collaborate with the broader agent experience team.
Please note: this role is 100% in-office in Sonoma, CA (135 W. Napa Street, Suite 200).
At Compass You Will:
- Act as the welcoming face of the office, greeting guests, managing mail distribution, facilitating in-office event setups, and providing first-line support for office-related needs; responsible for maintaining the overall appearance and organization of the office, managing supply inventory, and escalating any facilities issues.
- Directly manage a small portfolio of clients by answering inquiries and resolving issues via phone calls, emails, and in-person meetings.
- Support the adoption of Compass technology and services by offering one-on-one assistance to clients.
- Collaborate with the National Onboarding team to facilitate onboarding processes for new clients.
- Provide basic marketing support by addressing questions, creating collateral from templates, and serving as the liaison to marketing specialists for more complex requests.
- Work closely with other team members and departments to advocate for questions and feedback on behalf of agents.
- Assist with basic technology-related inquiries and troubleshoot issues regarding devices, conference room hardware, and enterprise systems.
- Offer ad-hoc administrative support as needed, including preparation for sales meetings, data entry, and office-wide communications.
- Act as a culture ambassador, inspiring and empowering your colleagues with a positive and constructive approach to change and improvement.