About the job
Summary Description
Join our dynamic team as an Agent/Lead Agent in Ocean Import, where you will collaborate closely with the Supervisor and Department Head to oversee all departmental operations, ensuring the efficient and timely movement of freight.
Key Responsibilities:
- Facilitate a seamless and prompt shipment process.
- Adhere to customer specifications in accordance with the Standard Operations Process (SOP).
- Conduct precise and timely data entry into our operational systems.
- Review shipment reports to guarantee complete customer satisfaction.
Additional Support for Supervisory Tasks:
- Distribute workloads and monitor workboards to ensure internal Key Performance Indicators (KPIs) are achieved, such as timely data entry.
- Develop and nurture strong client relationships.
- Assist in responding to information requests and providing competitive pricing tailored to customer needs.
- Conduct retention calls and compile customer reviews to document in the company system.
- Oversee invoicing and other necessary reporting.
- Maintain proactive communication within the team to ensure ongoing compliance with policies and regulations.
- Act as a mentor for team members, fostering a positive team environment.
- Delegate tasks effectively during peak times or staff absences to ensure smooth operations.
- Encourage the use of productivity tools within the team (e.g., workboard, invoice processing, expo).
- Embrace new system changes and enhancements with an open and positive attitude.

