About the job
About Assembled
At Assembled, we believe that exceptional customer support stems from a harmonious blend of human agents and artificial intelligence. Our unique platform seamlessly integrates both elements, empowering companies like Canva, Etsy, and Robinhood to manage their entire support framework—from in-house teams to BPOs and AI—all within one cohesive operating system. With our AI Agents resolving cases comprehensively and AI Copilot enhancing agent performance, Assembled enables teams to deliver quicker, superior service while making informed staffing and automation decisions. Backed by $70M from NEA, Emergence Capital, and Stripe, we are pioneering the future of AI-human collaboration.
The Team
Our team is dedicated to creating AI agents that respect the unique contributions of both AI and human beings to provide outstanding customer service experiences. We prioritize achieving effective resolutions over simple containment, ensuring that critical information is collected, context is shared, and human agents are supported throughout the journey. In this position, you will collaborate closely with elite customer support teams to deploy and scale remarkable AI + Human experiences.
This role bridges Customer Success and Strategic AI Consulting, working in tandem with our Product team. You will play a crucial role in developing and scaling our deployment playbook as we enhance our customer-facing AI Agents for Voice, Chat, and Email, alongside our support-agent-facing Copilot and top-tier workforce management platform.
Here's a glimpse into the AI Products Team:

