About the job
Join M-KOPA as our inaugural AI Operations Lead! In this pivotal role, you will spearhead a new team dedicated to designing, implementing, and scaling AI-driven automations and agents across our organization. This is a unique opportunity to shape the future of AI within M-KOPA, leveraging our proven technology to enhance operational efficiency and expand our impact.
Your Contributions Will Make a Difference
The automations and AI agents you develop will directly enhance the workflow of over 2,300 employees worldwide. With a mission to empower more than 7 million customers to access over $2 billion in credit, your work will amplify our transformative efforts across Africa, making a meaningful difference in countless lives.
Why This Role Matters
- Mission-Driven Engineering: Your innovations will empower teams, enabling them to provide crucial financial services to Africa's Every Day Earners.
- Global Recognition: Join a company celebrated by TIME 100 as one of the world's most influential organizations and recognized by the Financial Times as Africa's fastest-growing company for four consecutive years (2022–2025).
- Scalability Challenges: Work with a diverse team of over 2,500 employees across various countries, including Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe, all requiring intelligent solutions that truly make a difference.
- Environmental Impact: Be part of a carbon-negative organization that has successfully displaced over 2 million tonnes of emissions.
Your Responsibilities
As the AI Operations Lead, you will take charge of the AI Operations team from day one, overseeing project deliveries, expanding the function, and demonstrating its value. Your team will create automations and AI agents for internal usage and act as consultants to the Engineering department in integrating AI into customer-facing products. Join us in harnessing cutting-edge AI tools to facilitate digital and financial inclusion across Africa.

