Qualifications
To thrive as a Ticketing Agent with us, you should possess the following qualifications:In-depth knowledge of the tourism sector, specifically regarding hotels and flightsProficiency in GDS systems is essential, with a strong preference for Amadeus and a basic understanding of Sabre (minimum of 2 years experience)Capability to handle booking, ticketing, reissues, and Q updatesProficiency in MS Excel and WordAble to multitask effectively across various platforms: email, Slack, Monday, and hospitality systemsExperience in monitoring systems for irregular ticket booking activitiesStrong organizational skills and an ability to work collaboratively in a team environmentFlexibility to work varying shiftsServe as a resource for agents with inquiries related to ticketing and fares, including support for branch offices as neededConduct quality control on all international tickets issued overnight
About the job
Join our dynamic team as a Reservation Specialist where you will play a crucial role in enhancing our customers' travel experiences. Your primary responsibility will be to assist clients with their booking requirements, offering tailored travel solutions, responding to inquiries, and making informed recommendations on accommodations and tickets.
To excel in this position, you must possess exceptional customer service abilities and a knack for upselling. The ideal candidate will thrive in an environment that requires minimal supervision and will demonstrate a comprehensive understanding of travel deals and savings opportunities available to our clients.
About Red Deer Global Inc.
Red Deer Global Inc. is at the forefront of revolutionizing holiday purchases, with offices located in Israel, Germany, Portugal, South Africa, and Belgium. We have partnered with some of the most innovative global brands to develop the world's leading AI-enabled tour operator platform, empowering travelers to customize their holiday experiences and break free from the constraints of traditional pre-packaged trips.