Qualifications
Key Responsibilities of the ASB Officer:Deliver exceptional ASB and tenancy enforcement services, managing cases from initial report to resolution.Investigate incidents of ASB, harassment, domestic abuse-related tenancy breaches, and environmental nuisances.Collect evidence through interviews, witness statements, risk assessments, and home visits.Assess and manage risks, ensuring safeguarding concerns are identified and escalated as necessary.Apply relevant legislation, including the Housing Acts, ASB, Crime & Policing Act 2014, Environmental Protection Act 1990, and Equality Act 2010.Utilize various early intervention and enforcement tools, including mediation, behavioral agreements, and legal actions.Prepare legal documents, coordinate with solicitors, and represent the organization in court proceedings.Collaborate closely with partners, including Police, Social Care, Mental Health teams, and Community Safety Partnerships.Provide trauma-informed support to victims and witnesses throughout the lifecycle of cases.Maintain accurate case records and produce reports, statements, and performance data.Contribute to service improvements, policy development, and sharing best practices. Ideal Candidate Profile:Experience in handling complex or challenging customer interactions.
About the job
Join our dynamic team as an Anti-Social Behaviour (ASB) Officer at Together Housing Group, where your passion and commitment can truly impact the communities in the Calderdale and Lancashire area. In this rewarding position, you will provide a professional, responsive, and victim-centered ASB and tenancy enforcement service. You will be tasked with managing complex, high-risk cases, supporting vulnerable residents, and collaborating with various stakeholders to foster safe and sustainable neighborhoods.
Together Housing Group: We are among the leading housing associations in Northern England, overseeing over 38,000 homes. As a non-profit organization, all revenue is reinvested to enhance the lives of our residents and uplift local communities.
Diversity & Inclusion: We are staunch advocates for a diverse and inclusive workforce and encourage applications from individuals with any of the nine protected characteristics. We proudly maintain our status as a Disability Confident employer. For further details, please visit our website.
This role will require travel throughout Calderdale and Lancashire.
About Together Housing Group
Together Housing Group is one of the largest housing associations in Northern England, dedicated to providing affordable and quality housing options while reinvesting earnings to benefit residents and local communities.
