Qualifications
Key ResponsibilitiesTechnical Delivery & TriageOversee implementations and UAT across various accounts, including API testing, data pipeline testing, and root cause analysis.Assess and organize partner-reported issues before escalation, incorporating reproduction steps, logs, API debugging, severity assessments, and data insights.Maintain comprehensive documentation and apply project management best practices.Partner Management & GrowthAct as the primary technical liaison for APAC accounts, conducting quarterly business reviews (QBRs) that merge technical metrics with business outcomes.Identify growth opportunities through usage analysis and collaborate with the Sales team on upselling initiatives.Manage escalations with effective communication, balancing partner advocacy with operational constraints.Process Design & Cross-Functional CoordinationCreate scalable workflows for intake, triage, and escalation using templates, playbooks, and service level agreements (SLAs).Facilitate collaboration across Product, Engineering, Support, and Customer Success to fulfill commitments.
About the job
About the Role
Hopper Technology Solutions (HTS) is at the forefront of fintech innovation, delivering cutting-edge solutions for some of the largest airlines and travel platforms globally. As we expand our strategic partner portfolio, we are in search of a talented Technical Product Leader who will play a pivotal role in bridging our technology offerings with our partners across the APAC region.
This hands-on position encompasses technical delivery, product expertise, and strategic account management. You will be responsible for the complete partner journey following the sale—from implementation and user acceptance testing (UAT) to ongoing optimization and expansion—ensuring that our fintech solutions provide significant business value while uncovering growth opportunities.
We empower our leaders to take initiative, delve deep into challenges, and act swiftly. We are looking for someone with an ownership mindset who can operate at every detail level and rapidly drive impactful results for our partners and our organization.
About Hopper Technology Solutions
Hopper Technology Solutions (HTS) is a leading provider of fintech solutions, specializing in innovative technology that empowers airlines and travel platforms worldwide. Our strategic focus on building robust partnerships drives our growth and enhances our ability to deliver exceptional value to our clients.