About the job
Embark on an exciting journey as an Application Support Consultant with Netcompany! In this vital role, you will:
- Deliver expert Level 2/3 application support for card transaction processing systems, engaging in incident investigation, root cause analysis, and effective resolution.
- Proactively monitor application health, transaction throughput, and system performance using observability tools such as Grafana, Prometheus, and the ELK Stack; define and track key operational metrics including transaction success rates, batch completion times, and error rates.
- Set up and maintain alerting rules and dashboards for early issue detection.
- Create and manage Shell and Perl scripts for operational automation, including log parsing, health checks, batch scheduling, data extraction, and SQL scripts for data investigation and reconciliation on Oracle databases.
- Oversee and troubleshoot batch processing jobs, end-of-day settlement routines, and transaction posting procedures.
- Assist in deploying, configuring, and validating application releases across multiple environments.
- Collaborate with vendors and infrastructure teams during production incidents; develop runbooks, SOPs, and troubleshooting guides to enhance operational excellence.
- Collect feedback from client operations teams to drive application enhancements and continuous improvement.

