At RecordPoint, we specialize in data and information lifecycle management through our innovative SaaS product, empowering highly-regulated organizations to gain a competitive advantage with safer, more secure, and better-managed data. As a trailblazer in our industry, we distinguish ourselves from the competition with cutting-edge technology and a commitment to innovation.
Our esteemed clientele includes leading brands and government agencies such as the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.
More than just our services, it’s the people behind them that make us exceptional. Team RecordPoint comprises over 100 tech-savvy professionals who excel in their fields. We cultivate a supportive, collaborative, and transparent atmosphere, all striving towards the common goal of continual improvement.
In addition to a range of attractive benefits—such as truly flexible work arrangements, generous paid parental leave, four weeks of annual leave, and Employee Share Options—the greatest asset you’ll gain from joining us is the remarkable team.
Role Overview:
As an Application Support Engineer at RecordPoint, you will be instrumental in ensuring our customers' satisfaction by providing advanced technical and business support for our software products. You will closely collaborate with customers and work alongside internal development and product teams to address complex technical and business challenges. The ideal candidate will possess a robust technical and business acumen, outstanding problem-solving abilities, and a genuine passion for delivering exceptional customer service.
This position requires late-shift availability to support our global customer base.
Working hours are from midday to 8 PM, Monday to Friday.