About the job
The Applications Analyst III for Lawson Supply Chain plays a crucial role in the design, configuration, testing, implementation, and support of the Lawson/Infor 10 enterprise resource planning (ERP) system. This position requires collaboration with key stakeholders, end-users, and various teams within patient care and Information Technology to enhance system functionality and accessibility.
Key Responsibilities:
- Analyze and resolve problem tickets, service requests, and data retrieval needs, ensuring timely responses and solutions.
- Provide support to end-users by addressing system concerns and troubleshooting application errors.
- Conduct thorough testing of system configurations, customizations, and new releases prior to deployment.
- Collaborate with end-users and reporting teams in designing and testing system reports.
- Participate in system design, validation, and remediation sessions, taking ownership of system dictionaries, profiles, tables, and configurations.
- Engage in a 24/7 on-call program, requiring prompt response to critical issues and troubleshooting from remote or on-site.
- Manage system enhancement requests and lead small to medium-sized projects, acting as a subject matter expert on complex initiatives.

