About the job
Join Mercier Consultancy as we expand our team in Sofia, Bulgaria! We are actively seeking enthusiastic Arabic Speaking Customer Service Representatives to provide top-notch support to our Arabic-speaking clientele. With a fantastic relocation package, we are committed to making your transition smooth and welcoming!
As a Customer Service Representative, you will serve as the primary point of contact for our Arabic-speaking customers, skillfully addressing inquiries, resolving issues, and ensuring an exceptional customer experience. Your dedication will be vital in fostering strong relationships and guaranteeing customer satisfaction.
Key Responsibilities
- Deliver outstanding customer support in both Arabic and English across various communication channels.
- Handle customer inquiries, concerns, and issues with professionalism and efficiency.
- Maintain precise records of customer interactions within the CRM system.
- Collaborate with internal teams to ensure prompt resolutions to customer issues.
- Collect and analyze customer feedback to enhance service quality.
- Stay updated on our products and services to provide informed assistance.
- Engage in ongoing training and professional development opportunities.

