About the job
- Ensure all branch KPIs within the area are met effectively.
- Oversee the growth of portfolio quality and quantity in alignment with Amartha's objectives.
- Ensure recruitment, service, and partner support processes adhere to SOPs.
- Manage strategies, operations, and processes across all branches in the area.
- Ensure complete and orderly administration at branch offices.
- Maintain smooth operations at branch offices by ensuring compliance with permits, infrastructure, and inventory requirements.
- Enforce adherence to policies and procedures by all branch staff.
- Support staff performance through training, performance monitoring, and conflict management.
- Facilitate branch operations in the region through effective human resource management.
- Support the successful expansion initiatives set by Amartha.
- Ensure portfolio quality meets Amartha's objectives and branch audit values align with management expectations.
- Promote transparency principles within branches.

