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Experience Level
Mid to Senior
Qualifications
Diploma or Bachelor's degree in Tourism & Hospitality Management.A minimum of 2 years of relevant experience in a comparable role.Exceptional proficiency in reading, writing, and speaking English.Proficiency in additional languages and familiarity with local languages is advantageous.Strong working knowledge of MS Excel, Word, and PowerPoint.
About the job
Engage in daily operational meetings to collaborate closely with various support departments on administrative and operational matters.
Ensure all Front Office team members arrive on time and are impeccably groomed prior to each shift.
Lead daily briefings to communicate essential information effectively to team members.
Document and communicate all log entries from Duty Managers to ensure that all issues and concerns are addressed promptly.
Oversee the smooth and effective functioning of the Front Office, ensuring compliance with departmental standards and procedures.
Coordinate with the Reservations Department during high occupancy periods, advising on strategies to maintain maximum occupancy rates with optimal yield.
Manage full-house situations and make necessary arrangements to handle overbooking and relocation pledges.
Collaborate with the Finance Department to ensure adherence to credit procedures.
Analyze market trends, review rooming lists, and motivate Front Office staff to upsell rooms to enhance revenue.
Coordinate and supervise large group movements for meetings and conferences, ensuring comprehensive operational plans are in place.
Make courtesy calls to VIPs, long-stay, and corporate guests to gather feedback and proactively address any service lapses.
Handle all guest correspondence and ensure timely follow-ups.
Manage daily room inventory and coordinate with Housekeeping to guarantee rooms are prepared according to guest arrival times. Welcome guests upon arrival, register them, and issue room keys following departmental standards.
Ensure consistent delivery of benefits to members, with special recognition and service for repeat guests and VIPs, including preparing welcome cards and amenities prior to arrival.
Work closely with relevant departments to meet guest requests and needs.
Maintain and update the repeat guest history system.
Promote Inter-Hotel sales and in-house facilities per departmental standards to maximize revenue.
Address guest complaints and comments with tact and efficiency.
Manage guest mail, messages, and phone inquiries.
Maintain the privacy and confidentiality of all guests by ensuring no details are disclosed.
Stay vigilant regarding in-house credit matters and take action on any discrepancies.
About Accor Hotels
Pullman Chennai Anna Salai boasts 232 stylish rooms, a swimming pool, fitness center, spa, and two signature dining venues. The hotel features versatile banquet spaces, boardrooms, and social lounges, making it ideal for both business and leisure travelers. Perfectly equipped to host a variety of MICE events, our modular venues can accommodate up to 400 guests, catering to everything from intimate meetings to grand celebrations.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Mid to Senior
Qualifications
Diploma or Bachelor's degree in Tourism & Hospitality Management.A minimum of 2 years of relevant experience in a comparable role.Exceptional proficiency in reading, writing, and speaking English.Proficiency in additional languages and familiarity with local languages is advantageous.Strong working knowledge of MS Excel, Word, and PowerPoint.
About the job
Engage in daily operational meetings to collaborate closely with various support departments on administrative and operational matters.
Ensure all Front Office team members arrive on time and are impeccably groomed prior to each shift.
Lead daily briefings to communicate essential information effectively to team members.
Document and communicate all log entries from Duty Managers to ensure that all issues and concerns are addressed promptly.
Oversee the smooth and effective functioning of the Front Office, ensuring compliance with departmental standards and procedures.
Coordinate with the Reservations Department during high occupancy periods, advising on strategies to maintain maximum occupancy rates with optimal yield.
Manage full-house situations and make necessary arrangements to handle overbooking and relocation pledges.
Collaborate with the Finance Department to ensure adherence to credit procedures.
Analyze market trends, review rooming lists, and motivate Front Office staff to upsell rooms to enhance revenue.
Coordinate and supervise large group movements for meetings and conferences, ensuring comprehensive operational plans are in place.
Make courtesy calls to VIPs, long-stay, and corporate guests to gather feedback and proactively address any service lapses.
Handle all guest correspondence and ensure timely follow-ups.
Manage daily room inventory and coordinate with Housekeeping to guarantee rooms are prepared according to guest arrival times. Welcome guests upon arrival, register them, and issue room keys following departmental standards.
Ensure consistent delivery of benefits to members, with special recognition and service for repeat guests and VIPs, including preparing welcome cards and amenities prior to arrival.
Work closely with relevant departments to meet guest requests and needs.
Maintain and update the repeat guest history system.
Promote Inter-Hotel sales and in-house facilities per departmental standards to maximize revenue.
Address guest complaints and comments with tact and efficiency.
Manage guest mail, messages, and phone inquiries.
Maintain the privacy and confidentiality of all guests by ensuring no details are disclosed.
Stay vigilant regarding in-house credit matters and take action on any discrepancies.
About Accor Hotels
Pullman Chennai Anna Salai boasts 232 stylish rooms, a swimming pool, fitness center, spa, and two signature dining venues. The hotel features versatile banquet spaces, boardrooms, and social lounges, making it ideal for both business and leisure travelers. Perfectly equipped to host a variety of MICE events, our modular venues can accommodate up to 400 guests, catering to everything from intimate meetings to grand celebrations.
