About the job
Join Jamba as an Assistant Manager and take the first step towards becoming a key store leader. In this dynamic role, you will be empowered to oversee daily operations and ensure excellence in guest experiences and sales performance, especially in the absence of the General Manager. Your leadership will directly support the growth of our store’s annual sales and profitability. As an Assistant Manager, you will uphold the high standards of store appearance and team performance while actively engaging with our community and guests about our vibrant range of products and services.
Key Responsibilities:
General Duties:
- Communicate and embody Jamba’s vision, mission, and values.
- Maintain operational excellence across all shifts.
- Respond promptly to directives from management and ensure team compliance.
- Recognize and reward exceptional team performance.
- Demonstrate and enhance leadership skills continuously.
- Perform other tasks as assigned by the General Manager.
Customer Service:
- Deliver an outstanding guest service experience, meeting key performance indicators.
- Ensure adequate shift coverage while adhering to labor guidelines.
- Support training for team members in handling service issues effectively.
- Motive and mentor team members to enhance guest product knowledge and service.
- Engage with the community and guests to promote all products and services.
Operational Excellence:
- Adhere to all company policies and procedures diligently.
- Maintain high standards for store maintenance and administration.
- Order supplies efficiently and cost-effectively.
- Provide regular feedback to team members; support disciplinary actions as necessary.
- Manage shifts and deploy team members based on business needs.
- Communicate effectively to ensure smooth shift and store operations.
- Uphold food safety, cash handling, and operational policies, ensuring team compliance.
Essential Skills:
- Resilient and adaptable to changes and challenges, leading with confidence.