About the job
Key Responsibilities:
1. Team Leadership & Development:
- Assist in overseeing and mentoring restaurant staff including cooks, servers, and cashiers, ensuring they are well-trained, motivated, and adhere to KFC standards.
- Onboard new team members and provide continuous coaching to enhance their skills.
- Manage shift schedules and assess employee performance, ensuring tasks are executed efficiently and punctually.
- Participate in performance reviews and deliver constructive feedback to promote professional growth.
- Foster a collaborative and positive team environment.
2. Customer Service Excellence:
- Guarantee that every patron receives exceptional service and a delightful dining experience.
- Address customer complaints or concerns promptly and professionally.
- Supervise front-of-house operations to ensure timely service and cleanliness.
- Manage customer interactions during peak times to maintain service quality and satisfaction.
3. Operational Efficiency:
- Support daily restaurant operations management to ensure seamless service during busy periods.
- Assist with inventory management, ordering supplies, and maintaining appropriate stock levels.
- Monitor food quality and ensure compliance with KFC's preparation and serving standards.
- Ensure compliance with health, safety, and sanitation regulations in kitchen and dining areas.
- Help oversee cash handling procedures and guarantee accurate register operations.
4. Financial Oversight:
- Assist in monitoring restaurant financial metrics including sales, labor, and food costs.
- Support budget adherence and drive cost reduction initiatives.
- Ensure compliance with company cash management, banking, and inventory policies.
- Help generate and review financial reports to identify opportunities for increased sales or cost efficiencies.
5. Health & Safety Standards:
- Ensure the restaurant operates in accordance with local health regulations and food safety standards.
- Oversee cleanliness and sanitation practices in the kitchen and dining areas, ensuring proper maintenance of all facilities.
- Conduct safety inspections to maintain a safe environment for employees and guests.
- Assist in implementing emergency protocols in the event of incidents such as accidents or fires.
6. Marketing Initiatives:
- Assist in local marketing campaigns and promotional initiatives to drive sales growth.