About the job
Primary Responsibilities
Team Leadership
- Lead and nurture four essential teams: Onboarding, Restaurant Operations, Inventory Management, and Administrative Account Managers.
- Oversee performance metrics, key performance indicators (KPIs), and service level agreement (SLA) delivery across various regions.
Onboarding Operations
- Facilitate the swift and precise activation of new partners.
- Manage training, credential creation, tablet distribution, technical support, and transitions.
Restaurant Operations
- Ensure a flawless launch for partners through quality assurance calls, content/menu verification, test orders, and training assessments.
- Enhance Net Promoter Score (NPS) and activation quality.
Inventory Management
- Oversee the management of tablet and SIM card inventory, including allocation, contracts, and GSM invoicing.
- Supervise the collection of end-of-deal items and mitigate issues with faulty stock.
Administrative Account Management
- Handle administrative requests including replacements, terminations, new contracts, annex updates, and bank modifications.
- Provide support to Account Management teams with precise and timely backend operations.
Operational Excellence
- Standardize standard operating procedures (SOPs) and centralize processes across markets.
- Lead initiatives aimed at improving vendor incubation, accessibility, churn validation, and pricing consistency.
- Ensure strong alignment across functions including logistics, finance, sales, and training.

