About the job
About Rentokil PCI
Rentokil PCI stands as the premier pest control service provider in India, a proud brand under the Rentokil Initial umbrella. Established in 2017 through a collaboration between Pest Control India and Rentokil, the company operates in over 300 locations nationwide, aiming to redefine customer service standards. With a strong focus on operational excellence through innovative practices and digital solutions, Rentokil PCI recently bolstered its market leadership by acquiring HiCare in 2024, further expanding its service offerings and geographical reach.
About the Role:
- The Assistant Sales Manager (ASM) plays a pivotal role as an individual contributor, steering sales initiatives, nurturing customer relationships, and ensuring seamless service delivery across both commercial and residential sectors.
- Reporting directly to the Area Business Manager (ABM) or Branch Manager (BM), the ASM will collaborate within a multi-functional team, engaging with both internal personnel and external stakeholders.
Key Responsibilities:
Business Development (Sales)
- Meet and exceed business targets set forth in the branch's approved business plan.
- Lead sales promotion efforts within the designated territory.
- Consistently achieve all sales KPIs on a monthly basis.
- Identify potential customers and promptly respond to inquiry calls.
- Maximize conversion rates from inquiries to confirmed orders.
- Ensure contract renewals align with company standards.
- Monitor market trends and uncover new business opportunities.
Customer Service
- Deliver exceptional service quality to clients.
- Establish and maintain professional relationships with customers.
- Prepare and submit reports to clients in a timely manner.
- Address and resolve customer complaints in collaboration with Operations and Back Office.
- Conduct thorough site inspections and service risk assessments at client sites.
- Generate customer quotations using the internal system.
- Collect and relay customer feedback to the Branch Manager, obtaining appreciation letters from clients.
Administration & Accounts
- Ensure prompt submission of invoices and secure necessary acknowledgments.
- Coordinate with back office teams for accurate and timely invoicing.
- Communicate customer cost expectations to Operations prior to service delivery.
- Submit all collections to the back office within 24 hours.
- Review daily billing and collections with the back office team.

