Qualifications
What You'll Bring to the Role & Experian:Ability to identify and address customer challenges effectivelyStrong commitment to detail and exceptional customer serviceProfessional telephone etiquette1+ years of experience in establishing communication and engagement with prospects, showcasing excellent oral and written communication skillsAdept at prioritizing tasks and making prompt, informed decisionsExperience in upselling to existing clientsSkill in conducting challenging conversations with both internal and external stakeholders
About the job
Join TenderLink, the premier provider of tender notification services and online tendering technology across Australasia, as an Associate Account Manager. In this vital role, you will drive revenue growth by enhancing portal activity, ensuring our SaaS customers maximize their portal usage, and ultimately improving service delivery for TenderLink subscribers. Your goal will be to achieve a 15% year-over-year increase in portal utilization.
Your role will focus on boosting the adoption and ongoing engagement with Experian TenderLink's products and services, thereby expanding revenue through both existing and new offerings, as well as through cross-selling complementary Experian products.
About Experian
Experian is a leading global data and technology company, dedicated to unlocking opportunities for individuals and businesses alike. We are at the forefront of transforming lending practices, combating fraud, streamlining healthcare, crafting innovative marketing solutions, and providing deeper insights into the automotive sector through our unique data, analytics, and software capabilities. Our commitment extends to helping millions achieve their financial aspirations, saving them valuable time and resources.Operating across diverse markets, including financial services, healthcare, automotive, agribusiness, and insurance, we invest in our people and cutting-edge technologies to harness the full potential of data. As a proud member of the FTSE 100 Index listed on the London Stock Exchange (EXPN), our dedicated team of 22,500 operates in 32 countries, with our corporate headquarters based in Dublin, Ireland. Discover more about us at experianplc.com.