Key ResponsibilitiesAcquire and maintain a comprehensive understanding of our products.Utilize your product knowledge to identify customer needs and guide them in the best practices for using IXL’s software.Provide ongoing support to customers through chat, phone, and email to ensure their success.Troubleshoot issues and deliver expert solutions and workarounds.Analyze and recreate software issues to assist in generating bug reports.Develop and maintain product documentation for both internal teams and customers.Collect customer feedback and feature requests for our Technical Support team to relay to internal stakeholders.Desired QualificationsA Bachelor’s degree is required.Previous experience in a customer-facing role within a corporate environment is preferred.Experience in teaching or tutoring is a plus.Excellent written and verbal communication skills are essential.Strong critical thinking, research, and problem-solving abilities are required.
About the job
Join IXL Learning, a leading developer of personalized learning solutions utilized by millions worldwide, as an Associate Customer Support Analyst. We are on the lookout for an enthusiastic, analytical, and customer-oriented individual to enhance our customer support team. Our mission is to deliver exceptional customer service and ensure our users achieve success with our innovative software applications.
In this role, you will leverage your strong communication skills to effectively assist our diverse clientele, including teachers, students, parents, and school administrators. Collaborating closely with our account management, engineering, and product design teams, you will contribute to ongoing projects aimed at refining our products and services.
This full-time position is based at our headquarters in San Mateo, California. The successful candidate will work on-site five days a week during the initial six months of onboarding. We strongly encourage applications from recent college graduates, including the class of 2026.
About IXL Learning
At IXL Learning, we are committed to creating personalized learning experiences that empower students and educators alike. Our innovative products are designed to foster success and drive engagement, making us a trusted partner in education for millions of users globally.
This job posting is no longer active and is not accepting applications.
Associate Customer Support Analyst - Recent Graduate
Key ResponsibilitiesAcquire and maintain a comprehensive understanding of our products.Utilize your product knowledge to identify customer needs and guide them in the best practices for using IXL’s software.Provide ongoing support to customers through chat, phone, and email to ensure their success.Troubleshoot issues and deliver expert solutions and workarounds.Analyze and recreate software issues to assist in generating bug reports.Develop and maintain product documentation for both internal teams and customers.Collect customer feedback and feature requests for our Technical Support team to relay to internal stakeholders.Desired QualificationsA Bachelor’s degree is required.Previous experience in a customer-facing role within a corporate environment is preferred.Experience in teaching or tutoring is a plus.Excellent written and verbal communication skills are essential.Strong critical thinking, research, and problem-solving abilities are required.
About the job
Join IXL Learning, a leading developer of personalized learning solutions utilized by millions worldwide, as an Associate Customer Support Analyst. We are on the lookout for an enthusiastic, analytical, and customer-oriented individual to enhance our customer support team. Our mission is to deliver exceptional customer service and ensure our users achieve success with our innovative software applications.
In this role, you will leverage your strong communication skills to effectively assist our diverse clientele, including teachers, students, parents, and school administrators. Collaborating closely with our account management, engineering, and product design teams, you will contribute to ongoing projects aimed at refining our products and services.
This full-time position is based at our headquarters in San Mateo, California. The successful candidate will work on-site five days a week during the initial six months of onboarding. We strongly encourage applications from recent college graduates, including the class of 2026.
About IXL Learning
At IXL Learning, we are committed to creating personalized learning experiences that empower students and educators alike. Our innovative products are designed to foster success and drive engagement, making us a trusted partner in education for millions of users globally.