About the job
Become a Key Player in the Leading Electric Power Data and Analytics Firm
The electrical grid represents one of the most intricate and expansive machines ever created. At Yes Energy, we provide cutting-edge electric power trading analytics software that offers real-time insights into the vast data generated daily by the North American electrical grid. Our innovative approach to data empowers real-time trading strategies and long-term investment decisions, helping to maintain low utility costs, support the energy transition, and ensure the grid's reliability. This is not just a job; it’s a mission with purpose.
Join Us on Our Journey of Global Transformation
Position Overview
Founded on the commitment to say “yes” to our customers, Yes Energy excels in delivering exceptional customer service alongside industry-leading tools. We are looking for an Associate Customer Support & Market Data Specialist to join our growing team and help us continue our upward trajectory.
In this essential front-line position, you will uphold our brand’s promise of providing prompt, friendly, and knowledgeable support while nurturing collaborative partnerships. As a vital member of the Customer Support team, you will handle technical inquiries and application usage questions to ensure a seamless user experience.
The ideal candidate will have a foundational knowledge of our products and the ability to navigate databases to troubleshoot issues, communicate enhancement requests, and resolve technical challenges efficiently. You will play a critical role in fostering customer relationships, ensuring satisfaction, and assisting users in maximizing their application usage.
Furthermore, you will be responsible for meticulously documenting all interactions within our help desk ticketing system. Please note that this role requires participation in an on-call rotation schedule, with additional compensation provided.
Position Details
- Salary Range: $65,000 - $78,000
- Location: Yes Energy Core Office (Boulder, Glendora, Chicago, Boston, or Richmond) or Remote
- Full-time Position
- Reports to: Customer Support Manager
Main Responsibilities
- Serve as a front-line expert for external users and internal teams, addressing complex technical issues and data inquiries.
- Consult with users to identify and implement optimal ways to utilize our tools for their specific needs.
- Utilize SQL and API products to troubleshoot issues and provide effective solutions.

