Qualifications
We are seeking candidates who possess a strong understanding of IT operations and support. Ideal qualifications include experience with troubleshooting hardware and software issues, familiarity with network protocols, and the ability to communicate effectively with users. A proactive approach to problem-solving and a commitment to continuous learning in the field of IT are essential.
About the job
About Us
Sophos is a leading global innovator of advanced security solutions designed to combat cyberattacks effectively. Following our acquisition of Secureworks in February 2025, we have merged two groundbreaking forces that have transformed the cybersecurity landscape with our cutting-edge, AI-driven services, technologies, and products. As the largest dedicated Managed Detection and Response (MDR) provider, Sophos protects over 28,000 organizations worldwide. Our extensive portfolio encompasses top-tier endpoint, network, email, and cloud security, all seamlessly integrated through the Sophos Central platform. Secureworks enhances our offerings with the groundbreaking Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk services, and a wide array of advisory solutions. We deliver our solutions through a global network of reseller partners, Managed Service Providers (MSPs), and Managed Security Service Providers (MSSPs), safeguarding over 600,000 organizations from various cyber threats including phishing, ransomware, data breaches, and state-sponsored cybercrimes. Our solutions leverage both historical and real-time threat intelligence from Sophos X-Ops and the newly established Counter Threat Unit (CTU). Sophos is headquartered in Oxford, UK. Discover more at www.sophos.com.
Role Overview
Join our dynamic IT team, supporting over 5,000 end users who depend on our technology and processes to enhance their productivity. As the primary point of contact, you will assist in resolving IT incidents and requests while contributing to our mission of providing a world-class service that exceeds user expectations across the globe.
About Sophos Ltd.
Sophos Ltd. is at the forefront of cybersecurity innovation, safeguarding organizations through advanced technology and expert services. Our commitment to excellence and customer satisfaction drives us to continuously evolve and enhance our offerings in the cybersecurity domain.