About the job
Why Join PlayStation?
At PlayStation, we pride ourselves on being not only the Best Place to Play but also the Best Place to Work. We are a renowned global leader in entertainment, known for producing the PlayStation family of products and services, including the PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and acclaimed software titles from PlayStation Studios.
Our commitment to fostering an inclusive environment empowers our employees and embraces diversity. We encourage individuals passionate about innovation, technology, and gaming to explore our available positions and become part of our expanding global team.
The PlayStation brand operates under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Role Overview
As an Associate Manager in PSS QA Engineering Services, you will play a pivotal role within our global leadership team, driving the delivery of innovative services that add significant value to our studios and contribute to the future of PlayStation and the gaming industry.
You will lead our talented, diverse, and engaged ALM Support team, taking ownership of strategic service direction while nurturing the team's growth and achieving their full potential.
ALM Support serves as the backbone of PlayStation’s development infrastructure, managing enterprise ALM systems and workflows (such as Jira and TestRail) that enable our studios to track progress, ensure quality, and deliver top-tier games.
What You'll Be Doing
- Leading staff across multiple regions as part of the global ALM Support team and the broader PlayStation Studios QA Engineering pillar.
- Overseeing the technical configuration and performance of our global Jira and TestRail instances, ensuring they are tailored to the unique needs of our studios.
- Responsible for staff recruitment, selection, training, development, and conducting regular performance evaluations.
- Providing ongoing coaching and mentorship as needed, celebrating team successes along the way.
- Ensuring effective operational service delivery to our studios, leveraging data and service metrics to track progress and continually enhance the quality of support we provide.

