About the job
About EliseAI
At EliseAI, we are dedicated to transforming critical industries such as housing and healthcare. Securing a place to live and accessing quality healthcare should not be a challenge.
By embedding AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for all stakeholders.
Housing: We streamline the process for renters to tour apartments, finalize leases, submit maintenance requests, and maintain communication with their property management teams—all in one integrated platform.
Healthcare: Our solutions simplify appointment scheduling, intake form completion, and facilitate clear communication between patients and providers, allowing everyone to focus on health rather than paperwork.
At EliseAI, we empower organizations to minimize manual tasks, enhance accessibility, and provide seamless experiences across essential services. Our recent success in raising a $250 million Series E round led by Andreessen Horowitz will further accelerate our mission.
About The Role
As a member of EliseAI’s Technical Solutions & Support team, you will be a subject matter expert responsible for addressing customer inquiries and resolving issues. You will have a comprehensive understanding of our client configurations and access to system data, collaborating with other internal teams to troubleshoot problems and enhance the customer experience.
Key Responsibilities
Gain a profound understanding of our systems, customers, and their optimal interactions:
Facilitate client onboarding and adapt their preferences into our system settings.
Understand the integration of our systems with client email, calendar, CRM, and property management tools.
Comprehend client business operations and the implications of reported issues.
Deliver outstanding, client-focused support:
Communicate promptly, clearly, and professionally with clients to identify their issues, reproduction steps, and the business impact.
Actively collaborate with internal teams to resolve issues swiftly and effectively.

