About the job
Join Adjust, a proud member of the AppLovin family (NASDAQ: APP), where we empower marketers globally to measure and optimize their applications across diverse platforms including mobile and CTV. From dynamic digital brands to traditional businesses venturing into app development, Adjust provides cutting-edge measurement and analytics solutions that deliver visibility, insights, and essential tools for enhancing marketing outcomes.
Make an Impact / The Role:
As an Associate Technical Account Manager, you will be an integral part of our APAC TAM team based in Tokyo. You will collaborate closely with various teams, including Sales and Integration, along with all other departments at Adjust. Your primary responsibility will be to ensure an exceptional customer experience by swiftly addressing client issues and effectively resolving them, thereby maintaining their satisfaction and trust.
Empower Your Potential / Responsibilities:
- Act as the primary technical contact for clients within Adjust.
- Guide clients on the optimal use of Adjust products and assist in overcoming technical challenges.
- Provide daily support and conduct regular check-in calls with your client base.
- Collaborate with a global Support team.
- Serve as a trusted technical advisor to Japanese clients, ensuring they maximize the use of our measurement platform and services.
- Conduct proactive account monitoring and technical health assessments.
- Facilitate client decision-making and ensure successful setups through testing and validation.
- Troubleshoot complex issues utilizing both internal and external tools.
- Work with cross-functional teams (Engineering, Sales, and Support) to resolve customer concerns and implement tailored solutions.
- Escalate intricate technical issues directly to our engineering team and provide suggestions for optimization and improvements.

