About the job
About Behavox
Behavox is a pioneering cloud-native AI company that offers an integrated controls platform tailored for global financial institutions including banks, asset managers, hedge funds, private equity firms, insurance companies, and commodity traders. Our platform seamlessly integrates communications, trade surveillance, compliant archiving, policy management, and front-office analytics, all built on a scalable AI-native technology stack delivered as a SaaS solution.
At Behavox, we foster an engineering culture that prioritizes speed, experimentation, and technical excellence, adhering to agile methodologies and rapid iterations. We continuously explore and adopt cutting-edge cloud technologies and AI tools to optimize our feedback loops and execution speed. We seek dynamic individuals who can think outside the box and thrive in the fast-paced world of modern AI, SaaS platforms, and distributed systems.
Behavox is a high-performance organization characterized by a strong commitment to delivery, ownership, and accountability. We take pride in our ability to build complex, mission-critical systems on a global scale—challenges that many deem insurmountable.
To achieve our ambitious goals, we are in search of the brightest and most technically adept engineers and technologists who embrace end-to-end responsibility and aim to achieve what others cannot.
Founded in 2014 and supported by the SoftBank Vision Fund, Behavox is headquartered in London, with additional offices in New York City, Montreal, Seattle, Singapore, and Tokyo.
About the Role
As an Associate Technical Support Specialist, you will manage tickets and alerts while facilitating internal communication and proactive troubleshooting, including escalations and follow-ups. This role provides valuable exposure to the intricacies of troubleshooting complex distributed systems.
This position offers an excellent opportunity to:
- Learn to operate and troubleshoot complex distributed systems
- Engage with some of the largest financial organizations
- Advance your career into various technical roles
What You’ll Bring
- A genuine interest in Behavox, demonstrated by a connection to its mission, marketplace, and technologies
- 0-2 years of technical experience, ideally in an application support role within a SaaS environment
- Familiarity with Customer Relationship Management tools such as Zendesk or Jira Service Management
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- A proactive approach to learning and development