Qualifications
Identify and address agent training needs through immersion in the contact center environment.Deliver engaging and dynamic training sessions and meetings.Master the intricacies of evolving offers, products, services, and complex call center systems.Exhibit a deep understanding of call center culture and demonstrate exemplary customer service through live interactions.
About the job
Join DSI, an esteemed authorized partner of AT&T, as we seek a dynamic AT&T Contact Center Trainer focused on Small Business training initiatives.
As a passionate trainer, you will play a pivotal role in enhancing our agents' customer service skills. Ask yourself:
- Are you an experienced contact center trainer with a talent for teaching exceptional customer service through inbound customer and seller interactions?
- Do you possess the confidence to manage an ever-evolving agent learning library, ensuring agents are informed about the latest offers, products, and services?
- Can you inspire and develop a team of agents by exemplifying effective customer service in real-time?
If you resonate with these qualities and are passionate about training, problem-solving, and continuous improvement, we would love to have you on our team!
Travel Requirements: Expect 30 – 50% national and international travel as needed.
About DSI Systems
Founded in 1984, DSI is a family-owned enterprise dedicated to providing exceptional value and measurable outcomes for our clients and partners. Our services encompass sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all aimed at fostering growth and operational efficiency.At DSI, we believe that strong relationships are the cornerstone of sustainable success. We serve as a comprehensive solution provider across diverse markets, including mobility, broadband, video, and various sectors such as commercial, residential, Lodging & Institutions, and Multi-Dwelling Units, empowering our sales partners to identify new opportunities and maximize their potential.