About the job
About ABC Legal Services:
ABC Legal Services stands as the foremost service of process and court filing company in the nation. As a proud subsidiary, Docketly specializes in providing appearance counsel for straightforward creditors' rights hearings. Our mission is to connect attorneys with opportunities for short, procedural hearings. We are in search of motivated team players who are ready to learn and adapt quickly to various responsibilities. Join us as we continue to expand and tackle exciting challenges!
Job Overview:
The Attorney Performance Specialist will play a vital role in ensuring the accuracy and completeness of all hearing reports submitted by attorneys. This position involves identifying and resolving discrepancies before publication. Additionally, the specialist will address attorney performance issues, including Failures to Appear (FTA), complaints, and sanctions, to maintain a top-tier attorney pool. This is a fully remote position based in Florida.
Key Responsibilities:
- Manage complex attorney tickets, issues, or complaints, documenting and resolving them appropriately, and following up with clients as necessary.
- Investigate inquiries regarding hearing report results, attorney performance, and history.
- Oversee performance metrics to ensure timely compliance resolution.
- Process and manage FTA's and filtered attorneys; analyze trends to identify training and remediation needs.
- Monitor the Learning Management System for attorney engagement.
- Assist attorneys with inquiries via calls, chats, tickets, and emails.
- Uphold excellent customer service standards in all interactions.
- Propose improvements for systems and processes.
- Participate in weekly team meetings, preparing and contributing as needed.
- Provide attorney training on our platform.
- Perform additional duties as assigned.

